Key Account Specialist
2 weeks ago
**Get to know the role**:
- You will be managing a portfolio of key accounts comprising multiple categories (merchants) with a focus on building lasting relationships and increasing profitability/revenue.
- You will be responsible for the pitching of marketing campaigns and selling of value added services/products (GrabPay & PayLater by Grab) to existing and new merchants to drive growth and awareness for GrabPay Malaysia.
- You will be assisting in elements of business identification, partnerships, account management, and execution strategy.
**The day-to-day activities**:
- Liaise with key accounts (merchants) for merchant funded campaigns, collaboration for new partnerships, new products and features.
- Identify bottlenecks and potential issues related to merchant operations and deliver solutions to these issues.
- Drive growth of key accounts (merchants) by analyzing data and developing initiatives to increase profitability / revenues aligned with country targets.
- Work across functions to tailor merchant specific needs (e.g. customized monthly reporting, marketing support, integrations).
- Deliver business improvement projects to create value for both merchants and GrabPay Malaysia.
**The must haves**:
- Bachelor (or above) degree in Business/ Management or equivalent.
- Minimum 2-5 years (for a client facing role) or experience in account management, merchant management, sales, business development, partnerships or equivalent role.
- Experience in the e-wallet/payment, financial institution industry is a plus.
- Excellent written and spoken communication skills in both English and Bahasa Malaysia.
- Ability to speak in other dialects such as Mandarin is an added advantage.
- Excellent communication and interpersonal skills, with the ability to identify and provide comprehensive solutions for varying customer needs.
- Demonstrated ability to work effectively across internal and external organizations.
- Have a competitive edge and thrive in a team environment.
- Be very organized and communicate well.
- A highly independent and individual with excellent team-working skills. You must be a self-starter and independent as we'll look for you to manage your own time and priorities here.
- Energetic, enthusiastic and calm even in a dynamic and fast paced environment.
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