Service Coordinator
6 days ago
**Company Background**: MNC that leading provider of automation technologies, system and services for process industries.
**Job Responsibilities**:
- Managing Field Job / Service Request assignment
- Managing manpower movement in scheduler based on the assignments given
- Reports to Operations Manager
- Crosscheck with Project engineer for engineer scheduling planning ahead
- Advise Operations Manager on engineer schedule and work completion
- Ensure report and timesheets are signed, follow up with service engineer/customer for signature
- Follow up with customer on mobilization date
- Assigning service engineer based on their SMEs in absence of Superior
- Service asset monitoring and tracking including calibration of service tools
- Preparing customer booking form for service engineer mobilization
- Managing engineer’s logistic as well as accommodation and related travel requirement when engineer is not around
- Ensure Service engineers have all the certification/passes/visas (OGSP, Work Permit Training, BOSIET, CA-EBS, H2S Training etc
- Ensure accuracy of cost charge back to Product/Systems company - to be submitted to Operations Manager every 1st day of the month
- 1st line of contact for LTSA customers / To be front desk for customer with 24/7 support contract
**Requirements**:
- Diploma/Degree in relevant fields
- Experiences in services coordinator/relevant experiences
- Good interpersonal and communication skills and strong customer focus
**Salary**: RM3,500.00 - RM3,800.00 per month
**Benefits**:
- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Fixed shift
- Monday to Friday
Supplemental pay types:
- 13th month salary
Application Question(s):
- What is your expected salary?
- How long is your notice period?
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Service Coordination: 2 years (required)
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