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Customer Service Officer
2 months ago
Understand customers' needs and provide quick, accurate and satisfactory answers to their queries and concerns
- Guide callers in navigating the client website and using the available services
- Gather customer feedback and sentiments and escalate to the relevant parties for further actions
- Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with customers
- Maintains and improves service level quality by adhering to standards and guidelines
- Handle ad hoc duties as required.
**Qualifications**
- Good communications skills
- Ability to listen and active problem-solving skills
- Good interpersonal skills
- Prior working experience in a call centre environment
- Possess great customer service skills
- Proficient in English and Mandarin
**Job Types**: Full-time, Contract
Contract length: 12 months
**Salary**: RM3,000.00 - RM3,800.00 per month
Schedule:
- Monday to Friday
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