Workplace Experience Executive

4 days ago

Kuala Lumpur, Malaysia MYA-Appraisal Property Management Sdn Bhd Full time

**About JLL**
We’re JLL. We’re a professional services firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL

What’s your ambition? Is it a big goal or small steps? Professional or personal? We’d like to know, because we make your ambitions our business. And if you have ambitions in property consultancy, helping you achieve them is what we do best.

**Job Summary & Goals**
The Ambassador’s primary goal is to provide a more personal and enhanced level of service at every touch point within the building. The Ambassadors shall champion flexible working and educating staff on its benefits, whilst helping to guide staff to get the most out of their Building. Improving productivity (proactive workplace management) through the convergence of facility services, technology, and workplace, thus creating the employee experience.

The ambassador will also lead the day-to-day client activities for assigned facility, and support the operation being the on-site key point of contact for key stakeholders and/or client. The role will have responsibility for service quality, helpdesk task resolution, maintenance and operations, safe working practices and etc.

This opportunity is suited for a customer experience focused talent looking to progress their career in a fast-paced corporate environment.

**Key Responsibilities**
**Workplace Engagement**:

- Lead employee engagement at all levels as main point of contact for all staff in the building as well as related questions.
- Act as a workplace community liaison to bring together teams, support and promote internal events/clubs and build the community.
- Engagement meetings are hosted by the Ambassador to prompt proactive feedback about the building and enhance the overall workplace experience.
- Provide feedback and suggestions raised by the staff to the CRE and workplace team.
- Arrange and meet regularly with the client within their area to ensure that needs are being met and liaise with other key business department managers.

**Proactive Workplace Management**:

- Mitigation of workplace challenges and prepare proactive solutions to improve productivity amongst the building.
- Conduct floor work regularly to ensure space readiness.
- Monitor space utilisation on a day-to-day basis. Proactively identify low and high usage areas and let Occupancy Planning know of any challenges or opportunities that exist. Also, prepare recommendations for improvement and increase productivity.
- Review neighbourhoods sizes, work patterns (e.g. how busy neighbourhoods and floors are on different days/times) and whether work settings are being used for their intended purposes or not and providing feedback where necessary to CRE.
- Help support & coordinate Workplace initiatives; including any communications campaigns associated
- Liaise with the Workplace and project teams for periodical reviews of fixed desks requirements.
- Identify areas of improvement in delivery of the services and processes, work closely with the counterparts to ensure a consistent level of service delivery across the company and implement change as required.
- Work together with the company’s environmental team to raise awareness and ensure optimum recycling for site/client’s business area and/or neighbourhood.

**Facility Management**:

- Ensure the provision of a safe working environment.
- Ensure compliance with statutory regulations on fire, health and safety standards.
- Recommend continuous quality improvement practices and implement Industry Best Practice operations.
- Implement workplace procedures and performance measures and ensure they are maintained at all times.
- Ensure disaster recovering and business continuity plans are implemented and maintained.
- Ensure escalation procedures and incident reporting procedures are implemented and in place.
- Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalle’s business conduct.

**Workplace Etiquette**:

- Championing flexible working and provide support to employees on tools (e.g.
- Resource booking, onsite AV equipment) and processes, introducing and reinforcing protocols & etiquette, being visible and available to the employees to answer questions & provide information about the work environment.
- Ensure the building and relevant equipment / technology is in perfect working order
- Encourage owne

  • Workplace Experience Executive

    3 days ago

    Kuala Lumpur, Malaysia JLL Full time

    About JLL - We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an...

  • Project Sales Executive

    7 months ago

    Kuala Lumpur, Malaysia Executive Workplace Asia Full time

    **Job Summary** **Responsibilities**: - Effective managing of territory and database of customers - Handling all aspect of sales functions such as: - 1. Effective selling 2. Do research on customer. 3. Do research on the product. 4. Do research on competitors. 5. Do research on history of the customer relationship. 6. Making appointment 7....

  • Workplace Coordinator

    4 months ago

    Kuala Lumpur, Malaysia JLL Full time

    JLL supports the Whole You, personally and professionally. The Workplace Experience Services Coordinator is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high touch service within a select portfolio of properties. The Workplace Experience Coordinator will be expected to increase...

  • Workplace Experience Assistant Manager

    7 months ago

    Kuala Lumpur, Malaysia Reckitt Full time

    Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a...

  • Workplace Ambassador

    7 months ago

    Kuala Lumpur, Malaysia JLL Full time

    JLL supports the Whole You, personally and professionally. Overall Role Enhance the employee experience by providing hospitable and warm customer service Assist Facilities Management in the delivery of soft services To assist in the maintenance of the premises including any designated financial, maintenance, procurement, asset, and vendor management Develop...

  • Workplace Ambassador

    7 months ago

    Kuala Lumpur, Malaysia JLL Full time

    JLL supports the Whole You, personally and professionally. Overall Role Enhance the employee experience by providing hospitable and warm customer service Assist Facilities Management in the delivery of soft services To assist in the maintenance of the premises including any designated financial, maintenance, procurement, asset, and vendor management Develop...

  • Workplace Site Manager

    7 months ago

    Kuala Lumpur, Malaysia Electronic Arts Full time

    **Workplace Site Manager** **We are EA** We entertain millions of people across the globe with the most amazing and immersive interactive software in the industry. But making games is hard. That’s why we employ the most creative, passionate people in the industry. **The Challenge Ahead** The Workplaces team oversees workplace environments and the...

  • Specialist, Digital Workplace

    7 months ago

    Kuala Lumpur, Malaysia DKSH Full time

    **Location**:Kuala Lumpur, MY**About us**: DKSH Digital & IT is dedicated to supporting a wide range of state-of-the-art system solutions that connect thousands of people around the world every day: from over 33,000 employees in the DKSH Group to more than 500,000 customers spanning 870 business locations. Working at the forefront of digital transformation,...

  • Workplace Site Manager

    7 months ago

    Kuala Lumpur, Malaysia Codemasters Full time

    **Requisition Number**: 179998 **Position Title**: Senior Facilities Specialist **External Description**: **Workplace Site Manager** **We are EA** We entertain millions of people across the globe with the most amazing and immersive interactive software in the industry. But making games is hard. That’s why we employ the most creative, passionate people...

  • Workplace Services Administrator

    7 months ago

    Kuala Lumpur, Malaysia AS White Global Pty Ltd Full time

    **The Opportunity** Our partner, Australia's leading integrated workplace in health and wellbeing organization that provides premium end-to-end health solutions to support businesses and people in restoring their physical and mental health, is looking for a **Workplace Services Administrator** **for their growing team in the Philippines! The** Workplace...

  • Workplace Management Officer

    7 months ago

    Kuala Lumpur, Malaysia Heinemann Full time

    As a member of our family-owned business, you will support in ensuring that a safe and healthy workplace is available for our Customers and Team Members. As Workplace Management Officer, you will**Workplace Management Officer** Your new job includes - Coordinate with Third Party Vendors or appointed contractors any facility-related matters requiring...

  • Sea Workplace Lead

    7 months ago

    Kuala Lumpur, Malaysia JLL Full time

    JLL supports the Whole You, personally and professionally. The Workplace Services Lead will be accountable for the delivery of the real estate portfolio across all service lines on the account, including Transaction Management, Portfolio planning and strategy, Project Management and Facilities Management Build on existing safety culture driving risk...

  • Modern Workplace Intern

    5 days ago

    Kuala Lumpur, Malaysia Noventiq Full time

    **Noventiq** is hiring!** Noventiq (the brand name of Cyprus-registered Softline Holding plc) is a leading global solutions and services provider in digital transformation and cybersecurity, headquartered and listed in London. The company enables, facilitates and accelerates digital transformation for its customers’ businesses, connecting 75,000+...

  • Digital Workplace- Microsoft Identity and Microsoft

    7 months ago

    Kuala Lumpur, Malaysia SoftwareOne Full time

    Job Function: Software & Cloud Services The role: - As a Digital Workplace Senior Consultant at SoftwareOne Malaysia you will play a pivotal role in guiding our clients through their digital transformation journey within the Microsoft ecosystem. Leveraging your expertise in Microsoft Identity, Exchange Online, and Microsoft 365 Collaboration, you will...

  • Customer Experience Associate

    7 months ago

    Kuala Lumpur, Malaysia Cushman & Wakefield Full time

    **Job Title** Customer Experience Associate **Job Description Summary** The role of Customer Experience Associate is to provide a customer-centric experience for the site occupants within their assigned portfolio. The CXA will focus on providing appropriate customer experiences whilst having a deep understanding of the workplace and the services provided....

  • Customer Experience

    7 months ago

    Kuala Lumpur, Malaysia Cxl executive Full time

    **Position : Customer Experience - Community Outreach Specialis** **( GLC COMPANY)** **Location : Kompleks Kementerian Dalam Negeri, Jalan Sri Hartamas 1, Off Jalan Dutamas 1, 50551 Kuala Lumpur.** **Working Days**: 5 days per week ( Monday - Friday / 8.30am - 4.30pm) **Intake **:Immediately **Salary **:RM1,750 2. To monitor & track order status until...

  • Customer Experience Specialist

    6 days ago

    Kuala Lumpur, Malaysia Klook Full time

    At Klook, we love creating moments of joy. Our platform connects people around the world with experiences that bring a smile to their faces, at a touch of a button. We are a global team of diverse Klookers who push boundaries every day, learn fast with feedback and take ownership to drive the change we want to see. Together, we help each other make the world...

  • Front Desk Customer Experience

    6 months ago

    Kuala Terengganu, Malaysia Cxl executive Full time

    **Position : Front Desk cum Customer Experience( GLC COMPANY)** **Location : Wisma Persekutuan, 20551 Kuala Terengganu. Terengganu Darul Iman.** **Working Days**: 5 days per week ( Sunday - Thursday / 8.30am - 4.30pm) **Intake **:Immediately **Salary **:RM1,750 2. To monitor & track order status until complete. 3. To educate and explain to Malaysian citizen...

  • Legal and Corporate Executive

    1 week ago

    Kuala Lumpur, Malaysia Legal and Corporate Executive Full time

    Job Highlights - South East Asia’s Leading Payment Company - Medical, Dental and Optical Benefits - Accessible by Public Transportation **Job Description**: **Get to know the role and the day-to-day activities**: - Coordinate and manage business and commercial law / legal related projects. - Assist in the drafting, analyzing, preparing and reviewing...

  • Experienced Workplace Officer

    7 months ago

    Kuala Lumpur, Malaysia Cushman & Wakefield Full time

    **Job Title** Experienced Workplace Officer **Job Description Summary** This role is responsible for overseeing the overall office management e.g cleaning, upkeeping, planning & implementing periodic or annual preventive maintenance. - Daily floor inspection with Spaces center team to identify, update, feedback, or any enhancement related to office...