Associate Director, Clinical Operations

3 months ago

Kuala Lumpur, Malaysia Syneos Health Clinical Full time

**Description**

**Associate Director, Clinical Operations**

Syneos Health is the only fully integrated biopharmaceutical solutions organization purpose-built to accelerate customer success. We lead with a product development mindset, seamlessly connecting our capabilities to add high-value insights to speed therapies to patients and provide practical value to help our customers achieve their objectives.

Our Clinical Development model brings the customer and the patient to the center of everything that we do. We are continuously looking for ways to simplify and streamline our work to not only make Syneos Health easier to work with, but to make us easier to work for.

Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to accelerate the delivery of therapies, because we are passionate to change lives.

Discover what our 29,000 employees, across 110 countries already know:
**WORK HERE MATTERS EVERYWHERE**

**Why Syneos Health**
- We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
- We are committed to our Total Self culture - where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people.
- We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives - we’re able to create a place where everyone feels like they belong.

**Job responsibilities**
- Line Management of Clinical Operations staff, responsibilities including administrative oversight, professional development, performance appraisals, and mentoring/counselling of staff, including the management and development of other Managers, Clinical Operations. Manages staff by establishing goals that will increase knowledge and skill levels, and by delegating tasks commensurate with skill level.
- Liaise with Resourcing management on active awarded and proposal project assignments. Review workload for all staff in reporting chain.
- Manage the resource availability for the assigned staff/country or region, ensuring projects are suitably resourced and staffing needs are identified in a timely fashion, resolving potential resourcing conflicts to facilitate mutually beneficial resolutions.
- Provide expert operational oversight and guidance to support prioritization of activities, review and monitor the work performed, metrics compliance, and development of contingency plans, among others. Analyze performance and quality metrics to assure BU achievement of regional productivity and compliance metrics. Address improvement initiatives as identified.
- Support the assessment of overall regional Clinical Operations staff growth and actively participate in the selection and hiring process. Proactively work to ensure staff retention and turnover rates remain within expected levels.
- Ensure quality and adherence to Standard Operating Procedures/Work Instructions (SOP/WI) and compliance with federal and local guidelines and ICH GCP. Ensure all staff follow required training and complete the required documentation. Provide regular compliance updates to management accordingly.
- Oversee progress of teams supporting clinical projects. Ensure individual and team tasks are completed according to country/region specific and government regulations and per client expectations and contract. Support the management of customer relationships and escalate more serious issues as required.
- Work closely within appropriate business unit/country/region to ensure staff performance on studies and correct deficiencies as identified by staff, customers, and auditors. Ability to develop and oversee and provide direction to more junior managers in their reporting line, in the development of training plans and formal performance management plans for individuals to address performance deficiencies, when necessary.
- Identify needs and may make recommendations for process improvement and efficiencies. Participate in committees and work groups to support the development and implementation of new initiatives and strategic direction of the BU and cross-BU Clinical Operations.
- May provide support to Business Development to facilitate new project awards during the Bid Defense process, providing expert Clinical
- Operations guidance where required. May participate in marketing activities, customer presentations and proposal development.

**Qualifications**

**What we’re looking for**
- Bachelor’s degree in life sciences, nursing degree, or equivalent related experience, plus extensive clinical research experience in a contract resear

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