Customer Service Team Lead

Position: Team lead Customer Service Mandarin SpeakerLocation: Georgetown, PenangSalary Range: RM5,500 - RM6,500Language: Mandarin,Specialization: At least 1year Team Lead and Customer Service experienceTarget Onboarding Date:ASAPType: Full-timeShift: 24/7Responsibilities: Provide mentorship, guidance, and career development to members of their team. Lead a...

Position: Team lead - Customer Service - Mandarin Speaker Location: Georgetown, Penang Salary Range: RM5,500 - RM6,500 Language: Mandarin, Specialization: At least 1year Team Lead and Customer Service experience Target Onboarding Date: ASAP Type: Full-time Shift: 24/7 **Responsibilities**: - Provide mentorship, guidance, and career development to...

**About the Company** Our client are the worldwide leader in outsourced omnichannel customer experience management. They connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure...

About the CompanyOur client are the worldwide leader in outsourced omnichannel customer experience management. They connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure...

Team Lead Job DescriptionTeam Lead Criteria & RequirementsAt Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

Qualifications:Minimum requirements: Fluency in English and Tagalog (mandatory); Fluency in a 2nd Language (mandarin preferable); Minimum 2 year of BPO supervisory / Team Lead experience. A Leader profile; Minimum Degree holder Computer Skills: Usage of MS Office, with focus on excellent Excel skillsManagement Skills Achievement Oriented Analytical Ability...

Our client are the worldwide leader in outsourced omnichannel customer experience management. They connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive...

Qualifications:Minimum requirements: Bachelor Degree preferred. Language proficiency in Mandarin and English is mandatory. Significant experience in a complex fast paced environment Minimum 2 years of prior relevant people management experience Strategic thinker with strong analytical and creative problemsolving skills Excellent written and verbal...

Responsibilities:- Own the Service Own, manage and be accountable for service performance a specific customer contract(s)against the contracted OLA/SO. Be the single point of contact for the Service Delivery Manager(s) Represent the Service Desk at relevant meetings (organize and participate too monthlyproject reviews) Be involved in managing the contracted...

**Qualifications**: **Minimum requirements**: Bachelor Degree preferred Significant experience in a complex fast paced environment Minimum 2 years of prior relevant people management experience Strategic thinker with strong analytical and creative problem-solving skills Excellent written and verbal communication skills Passion for ensuring an excellent user...

Job Title: Customer Service Specialist Company Background: Dorkei Kualiti (M) Sdn Bhd is a leading supplier of high-quality mould base and hot runner systems. With our expertise and commitment to excellence, we have built a strong reputation in the industry for delivering superior products and exceptional customer service. As we continue to expand our...

**Inspiring my team to deliver great service to our customers through**: - Role modelling exceptional service and coaching my team to do the same - Achieving great standards on my department - Being friendly, listening and responding to customers’ needs in a timely manner - Maintaining service standards across my department which reflect the trading...

*Responsibilities* - Ability to Deep Dive on completed transactions that is being flagged with high-risk flag for post manual review to evaluate it as potential fraud, and instantly share fraud trend to fraud strategy team. - Strictly following chargeback operation standard SOP and requirement to handle representment case. - Ability to guide the team on...

Our client is looking for an experienced Team Lead to Provide mentorship, guidance, and career development to members of their team. He is to lead a: high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable...

Key responsibilitiesReceiving the instruments, updating the systems and co-ordinating with internal team to meet the SLA (Service Level Agreement) for the customer.Updating the customers about the status and maintaining high customer focus during the interactions and demonstrate the efficiency. Verifying the customer requirements and interacting with outside...

Key responsibilitiesReceiving the instruments, updating the systems and co-ordinating with internal team to meet the SLA (Service Level Agreement) for the customer.Updating the customers about the status and maintaining high customer focus during the interactions and demonstrate the efficiency. Verifying the customer requirements and interacting with outside...

Role:Customer Service ExecutiveTimings:Rotational Shifts (Permanent)Industry:BPOWork Mode:Work from officeFunctional Area:ITES / BPO / Customer ServiceProcess:VoiceKey Skills: Customer Service- products Inbound & Outbound CallsLiaise with Business Unit on status of service request 2. Filter calls that do not need engineer on site and perform FCR 3. Dispatch...

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

Inspiring my team to deliver great service to our customers through:Role modelling exceptional service and coaching my team to do the same Achieving great standards on my department Being friendly, listening and responding to customers' needs in a timely manner Maintaining service standards across my department which reflect the trading patterns of our...

Inspiring my team to deliver great service to our customers through:Role modelling exceptional service and coaching my team to do the same Achieving great standards on my department Being friendly, listening and responding to customers' needs in a timely manner Maintaining service standards across my department which reflect the trading patterns of our...