Executive, Sales

2 weeks ago


Bayan Lepas, Malaysia DHL Full time

We are looking for talents who experienced in logistic knowledge to join our Penang Sales team. This role will be act as Sales Support by providing customer personalized approach and service through an Indoor Sales Support team set up by local station.

**The role require to execute the below tasks and initiative**:

- Differentiate from competition by providing customer personalized approach and service through an Indoor Sales Support team set up by local station (PEN)
- Support and contribute to the commercial team objective of customer retention and development of the assigned Area Sales Development Group customers by attending to customer’s requirement and work closely with the Area Sales Staff
- Work closely with Area Sales team to provide Customer relationship management and after sales service
- Undertake additional tasks and responsibilities deemed necessary by the reporting manager
- Provide Dedicated “ONE TOUCH” service structure to customers
- To support Key Account Manager (KAM)team to generate quotation using Quote Shop systems
- Provide After sales service (Interaction through Outbound and Inbound calls), KAM will transition the customers to IDS eventually
- Cross Sell/Upsell to customers and maintain/farm the relationship
- Interact internally with CSU to drive implementation through products
- Effectively serve as a Back-Up for urgent commercial related issues in the event of KAM absence within the given guideline
- Responsible for Sales Support to KAM:

- Maintain & ensure CRF / customer profile, updated at all times
- Coordinate for Marketing events
- Work on the MyDhli Setup for customer.
- Primary systems are Quoteshop, ISELL and MyDhli
- Analyze reports and highlights areas of opportunities or concerns to Management for action.
- Create & maintain customer profiles (CRF, SOP, Quotation copy, account creation, tariff filing) and related documentation.

**To be successful in this role, we are expecting the below**:

- Posses Diploma/ Bachelor Degree in Logistic Management & Transportation or any equivalent academic background.
- Minimum 2 year working experience in the freight forwarding business.
- Exposure to Freight Forwarding will be added advantage.
- Proficient in Microsoft Office, including word, Excel and PowerPoint as well as Microsoft Outlook
- Skills require:

- Initiative - Problem solver and willing to take more responsibility
- Analytical (attentive to details)
- Customer Orientation
- Planning and Organizing (able to Multitasking)
- Attribute require:

- Work Independently (mínimal supervision)
- Positive Mindset (able adapt to system changes)
- Fast learner & Proactive
- Good self disciplinary
- Work under pressure
- Fluency in conversing and writing in English is require as this position will interact with clients and aboard colleagues.
- This position will be based at our
- **Penang Branch, Bayan Lepas.**

What can we offer you?
- Attractive remuneration package + insurance coverage + flexi benefits
- Flexible Work Arrangement is provided
- Unlimited eLearning & Upskilling access + Internal Training Module
- Working Hours is Mon-Friday 8:30AM - 5:30PM, Saturday 8:30AM - 1:00PM.

**Learn more about DHL**

The Freight Forwarding experts since 1815. DHL Global Forwarding, Freight (DGFF) is part of the Deutsche Post DHL Group with over 43,000 employees in 101 countries. Our air, ocean, and overland freight forwarding services standardized transport as well as multi modal and sector-specific solutions, together with individualized industrial projects.

We are committed to creating a workplace that ensures mutual respect and is focused on results. We hire talented people from all backgrounds. Diversity enriches our workplace, drives our success and helps us deliver excellence. We are recognized as a Global Top Employer with 6 regions and 35 countries. Through our people practices, we help our forwarders realize their full potential by accessing in-site training programs, an online platform portal, loads of on-the-job training, and the chance to gain certifications for your role.


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