Customer Experience Executive

5 months ago


Bangsar South, Malaysia N2N Connect Berhad Full time

Job Responsibilities:

- Acting as a first point of contact: dealing with correspondence and phone calls.
- To ensure the day-to-day operations of ITS Helpdesk & Customer Services.
- To provide customer service to brokers, service information, resolving problems, attend to enquiries.
- Routinely examine, monitor for defects / downtimes.
- Coordinate with other departments for resolving customer’s complaints and fulfilling their requests.
- Required to take down the requests received for activation/ deactivation of any service from the clients and forward the same to the team handling this activity.

Job Requirements:

- Diploma/Degree in Information Technology or equivalent.
- At least 3 years’ experience in related field (Customer Service).
- Able to multi-task efficiently and able to remain calm under stress.
- Good communication and customer service skills and the ability to work in a collaborative team.
- Knowledge in securities and trading or financial preferred.
- Proficient in English (ability to speak in Bahasa Malaysia and Chinese would be beneficial).

**Job Types**: Full-time, Permanent

**Salary**: RM2,800.00 - RM6,500.00 per month

**Benefits**:

- Maternity leave
- Meal allowance
- Professional development

Schedule:

- Monday to Friday

Ability to Commute:

- Bangsar South (required)

Ability to Relocate:

- Bangsar South: Relocate before starting work (required)



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