Hotel Manager

3 weeks ago

George Town, Malaysia EPS Ventures Sdn Bhd Full time

This role is responsible for all aspects of the operations of the hotel, day-to-day staff and guest’s management. This includes providing leadership and strategic planning, maximized operations, being the ambassador of the hotel and to ensure the delivery of overall hotels target is being achieved.

The role will be responsible for the following job scope:

- Oversee the operations functions of the hotel, as per the Organizational chart.
- Hold regular briefings and meetings with all head of departments.
- Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
- Lead all key property issues including capital projects, customer service and refurbishment.
- Handling complaints, and oversee the service recovery procedures.
- Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, review the Marketing & Sales Plan and Capital Budget.
- Ensure hotel service standard meet or exceed guest satisfactions.
- Manage budgets/expenses, analyze and interpret financial information and monitor sales profits and the on-going profitability of the hotel.
- Ensure all decisions are made in the best interest of the hotels and management.
- Deliver hotel budget goals and set other short
- and long-term strategic goals for the property.
- Developing improvement actions, carry out costs savings.
- A strong understanding of P&L statements and the ability to react with impactful strategies.
- Ensure that monthly financial outlooks for Rooms, Admin & General, on target and accurate.
- Work together with the Revenue team to maximizing room yield and hotels revenue through innovative sales practices and yield management programs.
- Work with finance to prepare a monthly financial reporting for the owners and stake holders.
- Draw up plans and budget (revenues, costs, etc.) for the owners.
- Coordination with HOD's for the execution of all activities and functions.
- Be accountable for responsibilities of department heads and take ownership of all guest complaints.
- Provide effective leadership to hotel team members.
- Lead in all aspects of business planning.
- Respond to audits to ensure continual improvement is achieved.
- Corporate client handling and take part in new client acquisition whenever required.
- Responsible for safeguarding the quality of operations both (internal & external audits).
- Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.
- Responsible for Hotel purchasing process.
- Responsible on hotel admin related work process.
- Others responsibility deem necessary to ensure the smooth running of the hotel’s operation.

Prerequisites:

- A Bachelor's Degree/ Professional Degree/ Master in Business studies/Administration/Management, Hospitality/Tourism/Hotel Management or equivalent.
- Have excellent communication skills in written and spoken English.
- Self - motivated, result - oriented, resourceful, entrepreneurial and possesses leadership qualities.
- Possesses professional disposition with excellent communication and stakeholder management skills.
- A Personable individual who values team collaboration and possesses excellent interpersonal skill in dealing with stakeholders and colleagues from all levels and seniorities.
- Financial management skills (for example ability to analyze P&L statements).
- Thorough knowledge of strategic planning principles and marketing best practices.
- Proficient in MS Office and hotel IDB systems.
- Having own mode of transport.
- Preferable mandarin speaker.

**Job Type**: Permanent

**Salary**: RM7,000.00 - RM9,000.00 per month

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Georgetown: Reliably commute or planning to relocate before starting work (required)

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