Assistant Manager for IT Support
3 months ago
Job **RESPONSIBILITIES**
- Coordinate with the IT support team to ensure all technology, infrastructure, and operational requirements are met, including managing the IT help desk and change request log.
- Monitor and ensure daily backups of all databases and systems, and implement and maintain disaster recovery and backup plans.
- Keep detailed records and create a knowledge base for IT incidents, problems, and change management.
- Manage IT inventory, ensuring proper tagging, labeling, and asset tracking.
- Proactively follow up with vendors to ensure quick resolution of all incidents.
- Handle license and hardware warranty renewals for infrastructure appliances.
- Assist in managing IT projects, ensuring adherence to budget, schedule, and scope.
- Periodically update Head of Department on the progress of work, operational status, project timelines, and execution timeframes.
- Provide after-hours on-call support.
**JOB REQUIREMENTS**:
- Must possess at least Bachelor’s Degree/Diploma/Professional Degree in Computer Science/Information Technology or equivalent.
- At least 5 year(s) working experience in related field is required for this position.
- At least 1 year of assistant manager or managerial experience in same field.
- Strong knowledge in POS system, Network & Security, IT operations and IT maintenance.
- Language requirements: English, Malay, Mandarin
- Must possess own transportation and willing to travel to outlets.
**Job Types**: Full-time, Permanent
Pay: RM6,000.00 - RM8,300.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Monday to Friday
Supplemental Pay:
- Overtime pay
- Performance bonus
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