Director, Human Resources

3 weeks ago

Malaysia One&Only Desaru Coast Full time

Director, Human Resources
(11988)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Nestled on the south-eastern shoreline of Malaysia, between lush rainforests and South China Sea, One&Only Desaru Coast is a spectacular tropical retreat spread across 128 acres of unspoiled nature and flanked by a secluded 1.5 kilometre stretch of pristine white sands. The warm Malaysian charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

**About the Role**

The Director of Human Resources (in conjunction with the HR Team) will lead the day to day HR Operations.
This will include all aspects of Human Resources from employee relations, compensation and benefits, performance management, training, recruitment, housing, wellness as well as the management of the HR Team, partnering HOD’s, Exec Com as well as driving the hotels KPI’s of GOP, LTO, CES etc. It is not the intent of this job description to cover all aspects of the position but to highlight the most important areas of responsibility.

**Key Duties and Responsibilities**

**Strategy**
- Produce and keep alive the hotel People Plan - ensuring that its content ties in with the hotel’s goals
- Implement a sustainable strategy for seasonality of employment
- Assist with writing the annual HR Strategy for the hotel
- Identify root causes for any issues and ensure that possible solutions are analyzed
- Undertake additional duties as requested by the General Manager of the hotel

**Employee Relations**
- Ensure that the agreed upon disciplinary process is always maintained and fair disciplinary processes are followed by all HOD’s.
- 100% compliance to the KIM Disciplinary Policy and documentation
- Understand and enforce the KIM Grievance Policy
- Maintain and enhance the open-door policy to all colleagues providing advice and guidance when needed in regard to their issues or concerns and/or grievances.
- To provide a source of information to HOD’s regarding disciplinary, grievance and staff counselling issues.
- Ensure that all disciplinary procedures are carried out, taking role of implementing them by ensuring consistency in the policy’s implementation. Take an active role as an arbitrator, note taker or advisor where appropriate.
- Train the AHRM/HR Executive/HR Coordinator etc. in the above process
- Log all the incidents in HRIS and file the original copies in the colleague’s files
- On a monthly basis summarize all the incidents with regards disciplinary action and present to GM with recommendations

**HR Administration**
- Ensure the smooth workflow of the various HR functionalities as to maintaining and providing the needed support to colleagues and Supervisors/ HOD’s at all times. This includes, but is not limited to filing, administration of starters and leavers and payroll.
- To provide an advice service to colleagues and Supervisors/ HOD’s on HR SOP’s, KIM and local people policies, legal requirements, staffing issues, and act as an arbitrator where necessary.
- Ensure that the hotels are fully compliant with KIM people processes and deadlines that govern all KIM properties. I.e. Colleagues Survey, Success Matters etc.
- Ensure that the handbook is kept up to date at all times and that it is reviewed and printed prior to on boarding.
- Ensure that all relevant colleagues have colleague numbers
- Ensure that sporadic colleagues files audits are carried out on a monthly basis. Follow-up and ensure that team is fully trained on the correct filing standards.
- Payroll to be reviewed and checked prior to the GM signing
- Letters to be produced for the colleagues in a timely manner
- On boarding process to be seamless
- To ensure that all leavers are processed in a timely manner and their leaving process is as good as their joining one
- Manage the PRO and visa process to ensure that all colleagues have valid visas and that they are tracked appropriately (where applicable)

**Recruitment**
- Conduct interviews for all Supervisory and HOD positions
- Be 100% compliant with the KIM Recruitment standards
- Work in conjunction with the VP, Global Human Resources for recruitment of GM’s/Hotel Manager’s/EAM’s/Director of Operations/Exec Com/HR Team
- Supervise HR team with regards to line level recruitment
- Participate in annual salary and benefit surveys
- Ensure that the employment contracts

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