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Network Support- Japanese Speaker

1 month ago

Cyberjaya, Malaysia Abhidi Solution Private Limited Full time

**GENERAL SUMMARY**:

- Take ownership of the Support Tickets and customer communication to be done by L2
- L2 engineer will work with required L3 engineer and ensure the logical conclusion of ticket when they are unable to solve the ticket within the stipulated time
- Work with Escalation Lead over Escalated tickets.
- Issue understanding and Impact analysis during problem identification - Severity validation
- Identify affected components.
- Search KBs, Support tickets, Documents for relevant solutions for the reported issue.
- Replicate it locally [share the env. details in the internal tab of the ticket].
- Self analysis capture over the ticket. (internal and external notes)
- Before swarming the case, detailed swarm details (using swarm template) to be filled with prope log analysis.
- Plan of action should be shared with the customer before scheduling a meeting with customer.

**Job Types**: Full-time, Permanent

**Salary**: Up to RM12,000.00 per month

**Benefits**:

- Health insurance
- Work from home

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Rotational shift

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