Customer Care Administrator
4 months ago
Basic Salary: RM2,100
Mandarin Language Allowance for Mandarin Speakers: RM400 (You need to at least pass Bahasa Cina in SPM)
Location: Bukit Damansara (Near MRT Semantan)
Term: 6 months fixed contract (renewable for another 6 months before converting to permanent)
Working Hours: 8:00AM - 5:00PM / 1:00PM - 10:00PM
Off Days: 2 Days (Rotational Basis)
Working Arrangement: Hybrid (WFO + WFH)
Job Requirements:
- At least SPM leavers
- Fluent in Malay and English (Fluency in Mandarin is an added advantage)
- Fresh graduates are encouraged to apply
- Willing to work in KL
- Has your own laptop/desktop and strong internet connection for WFH purposes
- Willing to work shift hours and on weekends/public holidays
Job Responsibilities:
- Handle all inbound calls.
- Provide assistance through Live Chat support.
- Follow up with customer's support requests through Web or Self-Care in a timely manner from general inquiry to technical assistance.
- Escalate the customer's issues to higher level or respective department whenever necessary.
- Maintaining high standard of professionalism, quality and discipline at all time and adhering to assigned schedule
- To undertake any task or assignment as may be assigned to you by your immediate superior or Management from time-to-time.
Other benefits:
- OT payout
- KPI incentive
**Job Type**: Contract
Contract length: 6 months
Pay: RM2,100.00 per month
**Benefits**:
- Opportunities for promotion
Schedule:
- Day shift
- Evening shift
- Rotational shift
- Weekend jobs
Supplemental pay types:
- Commission pay
- Overtime pay
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Do you have your own laptop/computer?
- Do you have a strong internet/wifi connection for WFH purposes?
- When can you start?
**Education**:
- STM/STPM (preferred)
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