IT Service Desk Analysts

4 weeks ago

Kuala Lumpur, Malaysia Esync Software Services Sdn Bhd Full time

**Role Specific Responsibilities**:

- Uses consulting tools for analysis and execution of project deliverables with the guidance of mid/senior engineers (MSE).
- Performs technical support functions including research for problem resolution in support of customers under direction of delivery manager or MSEs.
- Provides support to MSEs on reproducing customer lab environments.
- General awareness of how software skills and tools can be used to configure, deploy and/or troubleshoot products and solutions.

**Scope**:

- Receives guidance from peers and more experienced colleagues.
- Limited customer interactions.
- Typically interacts with individual contributors and managers; may interact with customers.

**Complexity**:

- Generally, follows standard practices and procedures in completing analysis or tasks.
- Works on assignments and problems of limited scope requiring judgement and initiative.

**Expertise**:

- Typically requires **BSc Computer Science** or equivalent plus **0-2 years of relevant work experience**

**Job Types**: Full-time, Permanent

Pay: RM2,500.00 - RM8,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift
- Fixed shift
- Monday to Friday

Supplemental pay types:

- Attendance bonus
- Performance bonus

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (required)

**Experience**:

- IT support (Service Desk): 2 years (preferred)

**Language**:

- Korean (required)
- Japanese (preferred)

  • Service Desk Analyst

    4 weeks ago

    Kuala Lumpur, Malaysia POWER IT SERVICES Full time

    **Job Title**: Service Desk Analyst (English + Mandarin) **Location**:Kuala Lumpur, Malaysia **Experience**:3 to 8 Yrs **Desired Competencies (Technical/Behavioral Competency)** **Must-Have** - Strong English & Mandarin Communication and inter-personal skills. - Should have good experience in troubleshooting hardware issues for both desktops and laptops. -...

  • IT Service Desk Analyst

    4 weeks ago

    Kuala Lumpur, Malaysia Kamlax Global Technologies SDN BHD Full time

    Job Title: IT Service Desk Analyst **Job Type**: 12 Months, Extendable Job Location: Kuala Lumpur **Job Description**: Responsible for the execution and delivery of IT Helpdesk services, project delivery and end user service excellence. Ensure reported cases are properly closed and meet the SLA between IT and business. Attend tickets on ID/Access...

  • Service Desk Analyst

    3 weeks ago

    Kuala Lumpur, Malaysia Dentsu Aegis Network Full time

    Support the running of the regional BPO service performance & governance framework. Support the development and governance of continuous improvement initiatives in the Region Job Title: Service Desk Analyst **Job Description**: - About Dentsu - Led by Dentsu Group Inc. (Tokyo: 4324; ISIN: JP3551520004), a pure holding company established on January 1,...

  • IT Service Desk Analyst

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Kamlax Global Technologies SDN BHD Full time

    Job Title: IT Service Desk AnalystJob Type: 12 Months, ExtendableJob Location: Kuala LumpurJob Description:Responsible for the execution and delivery of IT Helpdesk services, project delivery and enduser service excellence.Ensure reported cases are properly closed and meet the SLA between IT and business.Attend tickets on ID/Access management. This covers ID...

  • Service Desk Analyst

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Dentsu Holdings Malaysia Sdn Bhd Full time

    As a Senior Service Desk Team Analyst, you will support the operational execution of the Global Service Desk to ensure dentsu provides exceptional Customer Service. Working with market-leading ITSM Service Management tools, you will be part of the Global Service Desk that supports dentsu offices across APAC. Supporting the latest technologies within a...

  • Service Desk Analyst

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Dentsu Holdings Malaysia Sdn Bhd Full time

    Support the running of the regional BPO service performance & governance framework. Support the development and governance of continuous improvement initiatives in the Region. As a Service Desk Team Analyst in our Kuala Lumpa office you will support the operational execution of the Global Service Desk to ensure DAN provides exceptional Customer Service....

  • Service Desk Analyst

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Datacom Full time

    Our PurposeHere at Datacom, we connect people and technology to solve challenges, create opportunities and discover new possibilities for our communities.The Nitty GrittyRole Overview and ObjectivesThe Service Desk Analyst is responsible for ensuring all Incidents or Request are updated in a timely mannerThe core objectives and responsibilities of the...

  • Service Desk Analyst

    6 days ago

    Kuala Lumpur, Malaysia Datacom Full time

    Our Purpose Here at Datacom, we connect people and technology to solve challenges, create opportunities and discover new possibilities for our communities. The Nitty Gritty Role Overview and Objectives The Service Desk Analyst is responsible for ensuring all Incidents or Request are updated in a timely manner The core objectives and responsibilities of the...

  • IT Service Desk Analyst

    4 weeks ago

    Kuala Lumpur, Malaysia Verinon Technology Solutions Sdn Bhd Full time

    We are currently seeking a highly motivated and skilled fesh IT graduate Position - IT Service Desk Analyst. Location - KL, Malaysia **Key Responsibilities**: - Offer 1st level support and perform troubleshooting to resolve IT-related issues. - Log problems into HPSM accurately and efficiently. - Drive continuous improvement initiatives to enhance the...

  • Service desk analyst

    1 month ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Pccw Full time

    Service Desk Analyst (Cantonese Speaking) This role owns the Incident management process and is responsible for resolving incidents according to service level agreements with the goal of restoring services as swiftly as possibleResponsibilities:Identify and diagnose issues and problems Support problem identification Advise users on appropriate course of...

  • Service desk analyst

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Pccw Full time

    Service Desk Analyst (Cantonese Speaking) This role owns the Incident management process and is responsible for resolving incidents according to service level agreements with the goal of restoring services as swiftly as possibleResponsibilities:Identify and diagnose issues and problems Support problem identification Advise users on appropriate course of...

  • Service desk analyst

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Pccw Full time

    Service Desk Analyst (Cantonese Speaking) This role owns the Incident management process and is responsible for resolving incidents according to service level agreements with the goal of restoring services as swiftly as possibleResponsibilities:Identify and diagnose issues and problems Support problem identification Advise users on appropriate course of...

  • Service Desk Analyst

    2 weeks ago

    Kuala Lumpur, Malaysia Dentsu Holdings Malaysia Sdn Bhd Full time

    As a Senior Service Desk Team Analyst, you will support the operational execution of the Global Service Desk to ensure dentsu provides exceptional Customer Service. Working with market-leading ITSM Service Management tools, you will be part of the Global Service Desk that supports dentsu offices across APAC. Supporting the latest technologies within a...

  • Service Desk Analyst

    3 days ago

    Kuala Lumpur, Malaysia Verinon Full time

    **Service Desk Analyst** **Qualification** - At least Diploma in Computer Science/Information Technology or equivalent. - Required skill(s): Microsoft Window OS, Basic Networking, PC Wireless Connectivity, Lotus Notes, Window XP, and Remote Access troubleshooting knowledge. - Knowledge of Lotus Notes mail, MS Outlook - At Least 1 year of experience in a...

  • Ict Associate Service Desk Analyst

    2 weeks ago

    Kuala Lumpur, Malaysia Kerry Full time

    **Requisition ID** 50353 **Position Type** FT Permanent **Recruiter **#LI-CST1 **Posting Type** LI **About Kerry**: - Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of...

  • Service Desk Analyst

    2 weeks ago

    Kuala Lumpur, Malaysia Dentsu Holdings Malaysia Sdn Bhd Full time

    Support the running of the regional BPO service performance & governance framework. Support the development and governance of continuous improvement initiatives in the Region. As a Service Desk Team Analyst in our Kuala Lumpa office you will support the operational execution of the Global Service Desk to ensure DAN provides exceptional Customer Service....

  • IT Support/ Service Desk Analyst

    2 weeks ago

    Kuala Lumpur, Malaysia Emantisit Full time

    We are hiring for IT Support/ Service Desk Analyst - Mandarin for one of our clients in Malaysia. Please find the details below: Service Desk Analyst (Mandarin Speaker) Budget: Max 4300 Years of experience: 2-3 years in Desktop Support Permanent **Work Mode**:Hybrid 3 different rotational shifts Allowance: Shift & Language allowance (max 400) JD: -...

  • Service Desk Analyst

    4 weeks ago

    Kuala Lumpur, Malaysia Serve Staffing Solutions INC Full time

    **Role: Service Desk Analyst** **Location: Kuala Lumpur, MY** **Exp: 3 - 6 years** **Expectations from the Role** - Should possess good communication skills. - Should have knowledge on basic desktop issues, printer installations, AD, Exchange, Office365, Hardware issues, Wireless issues. **Desired Competencies (Technical/Behavioral...

  • IT Service Desk Analyst

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Verinon Technology Solutions Sdn Bhd Full time

    We are currently seeking a highly motivated and skilled fesh IT graduatePosition - IT Service Desk Analyst.Location - KL, MalaysiaKey Responsibilities: Offer 1st level support and perform troubleshooting to resolve ITrelated issues. Log problems into HPSM accurately and efficiently. Drive continuous improvement initiatives to enhance the service desk...

  • Ict Associate Service Desk Analyst

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Kerry Full time

    Requisition ID 50353Position Type FT PermanentRecruiter #LI-CST1Posting Type LIAbout Kerry: Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our...