Avp, Inbound Servicing, Contact Centre

Job Responsibilities: - The essential duties and responsibilities for the incumbent are as per below - Deliver world class customer service via telephone - Provide a polite, professional and accurate response - Manager customer's expectations and display ownership for customer's requests - Liaise with appropriate departments to resolve issues brought up by...

**Your new company**: - Your future company is an insurance firm that is currently looking for capable customer-centric individuals to expand it's global service department in the region. **Your new role**: - Inbound call centre that covers the Singapore market. - Providing courteous, professional and high-quality service to customers. - Identify &...

**Customer Service Executive (Contact Centre)** **-** **(**240001GE**)** **Services** - To attend to inbound calls enquiries over various range consumer financial products and services - To handle calls professionally by providing accurate and timeline information and able to provide effective solution to customer’s queries. - To provide personalized...

Associate, Contact Centre **Responsibilities**: - Handle customers/ agents enquiries regarding policy matters in a clear, accurate and timely manner via inbound calls. - To meet the individual targets for Call Centre and ensure that the service level are met. - Provide policy information, answer questions & solving problems for policyholders/ agents in...

**WALK-IN Customer Service Executive (Contact Centre) 27 Sep 2024** **-** **(**240001DN**)** **[Walk-in Interview] Customer Service Executive (Contact Centre)** **Date**: Friday, 6 Sep 2024 **Time**:9.30am - 12.00pm and 2.00pm - 4.00pm **Location**:4th (3A) Floor, Wisma Lee Rubber, 1 Jalan Melaka, 50100 Kuala Lumpur (next to Masjid Jamek LRT...

Key Accountabilities Responsibilities Operations Management - Assist leadership team to manage overall operations of the contact centre. - Work with Assistant Manager to minimize shrinkage, attrition, dissatisfied contacts, complaints and etc. - Ensure all relevant communications and data are updated and recorded. - Ensure action plans and deliverables are...

Job Responsibilities: - The essential duties and responsibilities for the incumbent are as per below - Deliver world class customer service via telephone - Provide a polite, professional and accurate response - Manager customer's expectations and display ownership for customer's requests - Liaise with appropriate departments to resolve issues brought up by...

Req ID: 4392 **Job Description**: **Summary**: Managing inbound contacts from customers on Bank's product and services by providing accurate information and taking appropriate action in a clear, courteous and professional manner. **Duties & Responsibilities**: - Attend to all inquiries, requests and complaints received via calls to Bank Islam Contact...

Req ID: 4735- Job Description: - **Summary**: Managing inbound contacts from customers on Bank's product and services by providing accurate information and taking appropriate action in a clear, courteous and professional manner. **Duties & Responsibilities**: - Attend to all inquiries, requests and complaints received via calls to Bank Islam Contact...

**Company Overview**: Our client is a leading global insurance provider in Malaysia, seeking an Inbound Contact Center Executive to join their team. - Provide exceptional customer service via inbound calls. - Deliver polite, professional, and accurate responses. - Manage customer expectations and resolve issues promptly. - Collaborate with departments to...

_Are you looking to build your career in the Insurance industry?_ This might be the right opportunity you are looking for! You will be working with a top-tier, multi-national insurance firm _based in Kuala Lumpur_. **Your New Company** This insurance firm is currently seeking to expand its global call centre capabilities in the region. It is looking for...

**Client Background**:Financial Institution **Tenure**:Permanent/ Contract **Location**:Kuala Lumpur **Responsibilities**: - To attend to inbound/ outbound calls according to the Standard Operating Procedure in resolving and providing solution to customers enquiries/requests in more effective and efficient way, this includes back end administration...

**Duties/Responsibilities**: - Managing large amounts of inbound and outbound calls in a timely manner. - Management and resolve customer complaints. - Identify and escalate issues to supervisors. - Provide product and service information to customers. - Research, identify, and resolve customer complaints using applicable system - Route calls to appropriate...

**Hi we are looking for a Contact Centre Banking role in the heart of Kuala Lumpur.** - Up to RM3000 of Basic Salary (depends on qualification & experience) - Shift Allowance - High chance to permanent (entitled for increment) - Get a chance to gain experience working for an MNC company **Location**:Kuala Lumpur (accessible w public transport) - Attending...

**Position: Executive Contact Centre** **Working Location: Bangsar, Kuala Lumpur** **Working Hours: Monday to Friday 8.45am - 5.45pm** **Salary: RM2500 to RM3000** **Other Benefits**: Annual Leave Sick Leave Medical Claim EPF & SOCSO Contribution Work location near to public transportation **Qualifications**: - Able to communicate in Mandarin, English...

Handle incoming call in a polite and professional way with acccurate response. - Liaise with appropriate departments to resolve issues brought up by customers - Keep up-to-date on new or enhanced products / services - Support Team Leader and Managers to continuously review processes, identify and resolve service - Any ad-hoc tasks assigned by superior **Job...

**About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...

Client Support Executive - Contact Centre (Supporting Hing Kong) **Company**: MMC Corporate **Description**: **Hong Kong Contact Centre** - Handling customer inquiries and providing assistance: The contact centre team responds to customer queries, provides information about insurance policies, and assists with claims and policy changes. - Resolving...

Job Requirements - Pleasant personality with good communication, written and oral skills in English and Bahasa Malaysia. - Preferably min 1year experience in Contact Centre, experience in banking/hospitality/e-commerce - Computer literate and internet savvy as we operate in a technology driven environment. - Passionate in delivering World Class customer...

**Singapore Contact Centre** - Handling customer inquiries and providing assistance: The contact centre team responds to customer queries, provides information about insurance policies, and assists with claims and policy changes. - Resolving customer complaints and escalations: The contact centre team addresses customer complaints, investigates issues, and...