Intern, Customer Care
6 months ago
This role will be undertaken to handle administration and our purchasers / customers on the delivery of vacant possession until the completion of defects rectification works.
**Tasks & Responsibilities**:
1. Assist the superior in managing and supervising all aspects of customer services to the purchasers /homeowners.
3. Generating a monthly report.
4. Responsible for proper documentation & filing system.
5. Accountable to assist the superior in organizing and executing of the residents’ community engagement activities and events.
6. Work closely with relevant parties to ensure proper utilization, quality and cost efficiency of contracted services within the framework and procedures of the company.
7. Responsible for the production of promotional materials, dissemination of information for any upcoming events / activities and publicity generation among the customers and guests.
8. Monitor and improve customer satisfaction levels through periodic surveys of end users based on concerted and collaborated programs and activities with related division / department/ subsidiaries and / or third party contractor.
9. Manage Customer Loyalty Program with approved reward schemes by the Top Management.
10. Build customer engagement through print /online and social media, marketing and strategic business development.
11. To carry out any other duties as and when instructed by the Management from time to time.
**Requirements**:
1. Diploma/Degree in Business Management, Administration or equivalent.
2. Minimum 4 months of internship period.
3. Good command of written and spoken in Bahasa Malaysia and English.
4. Willing to be based in Cheras, Selangor.
**Job Type**: Internship
Contract length: 4 months
Pay: RM500.00 - RM800.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
**Education**:
- Diploma/Advanced Diploma (preferred)
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