Content Moderator

3 weeks ago


Kuala Lumpur, Malaysia Language Talent Solution Full time

*Only considering resume that is not using the Indeed template.

Role: Content Moderator (English)
Location: KL Sentral, Kuala Lumpur

**Salary**: RM 3000 - RM 4000

Working Hour: 8 hours per day/24 hours rotational shifts/rotational 5 working days

Term and Contract : Permanent Role (6 months probation)

Benefit:
Dental: RM300
Optical: RM500
Medical GP: RM1,500 each per annum
Insurance : RM50,000 per annum

Requirement:
1. Preferably a year in content moderation / BPO / Call Center environment with relevant working experiences.
2. Familiarity with internet laws and regulations, in particular reviewing online content;
3. Comfortable with and understand that the job requires reviewing internet content that may be deemed inappropriate and / or contain explicit materials;
4. Ability to speak and read in English fluently;
5. Highly sensitive to current social news or issue happening across the world/region have deep understanding into regional culture and etc.
6. SPM with experiences and excellent communication skill and relevant experience will be considered.

**Job Description**:
1. Review content on short-video platforms and conduct the content quality control, make sure the contents comply with local policies, regulations and culture;
2. Handle complaints and reports with respect to users and community;
4. Identify improvement opportunities in workflow by using daily data analysis and suggest solutions;
5. Analyze the risk level of incidents and assess the safety status of the community and products;
6. Attention to details and ability to work differing 7*24 work rotations/shifts as required.
7. Please note that this position involves exposure to sensitive content, including but not limited to vulgar content, violence, pornography, and fake news.

**Job Types**: Full-time, Permanent

**Salary**: RM3,000.00 - RM4,000.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Maternity leave
- Vision insurance

Schedule:

- Rotational shift

Supplemental Pay:

- Performance bonus

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)


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