IT Support Officer
2 weeks ago
**Date**:31 Jan 2024
**Location**: Sepang, 10, MY, 64000
**Company**:Malaysia Airports Holdings Berhad
**POSITION GENERAL SUMMARY**
To ensure IT operation Airport runs smoothly & efficiently and to work closely with other IT Division units during daily operation and maintenance.
**ESSENTIAL POSITION FUNCTIONS**
- Responsible for all airport systems' software and hardware performance during his/her shift working period.
- Involve in corrective and preventive maintenance for all airport systems and IT equipment in Airport terminal. including BHS, FIDS, AGL, CCTV, ACAM, SCADA, Network Infra & etc.
- To ensure all IT related incidents recover within Service Level Agreement (SLA).
- Perform 1st level troubleshooting at site and deal with IT System Administrator & Operation team for any major problem occured.
- Participate in IT problem solving and provide an initial report to team leader.
- To guide and assist users regarding any IT problems.
**Key Challenges**:
- Accountable for IT operation & maintenance work in Airport terminal.
- Manage customers expectations on IT first level support at Airport terminal.
- Maintain Airport terminal. IT systems availability and to ensure all incidents recover within SLA.
**Skills**:
- IT Operation and Maintenance experience.
**Relevant Industries**:
**INTERNAL**
- Certificate/STPM with minimum 5 years relevant experience, OR
- SPM with minimum 7 years relevant experience
- **Must achieve and maintain the following performance rating for two (2) consecutive years of at least**
- **Exceptional / A or Outstanding / B; and**:
- **Minimum Meet Expectations / C**
**Relevant Industries**:
**EXTERNAL**
- Diploma with a minimum of 1 year relevant working experience
**Education**:
**EXTERNAL**
- Diploma/Certificate; preferably with specialization in Computer Science/IT or equivalent
**Additional Information**:
**Open for Malaysian citizens only.**
**Applications should reach us no later than 7 February 2024.**
**Job Segment**:Computer Science, Operations Manager, Technology, Operations
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