Team Manager, Relationship Mgt

3 weeks ago

Petaling Jaya, Malaysia Standard Chartered Full time

**Job**: Retail Banking

**Primary Location**: Asia-Malaysia-Petaling Jaya

**Schedule**: Full-time

**Employee Status**: Permanent

**Posting Date**: 19/Feb/2024, 7:12:49 PM

**Unposting Date**: Ongoing

Role Responsibilities

JOB SUMMARY

Responsible for growing the Business Banking franchise for central region.
- Responsible for quality of the onboarded portfolio
- Responsible for driving the overall team i.e sales, sales support and service from a productivity and other profitability metrics (Quality, fees, cross sell, interest income)
- Responsible for working with internal stakeholders towards growing the portfolio as well as maximizing cross sell opportunity across SCB units
- Responsible for benchmarking competition, identifying best practices, and implementing the same
- Responsible for creating right talent for various positions within the team

RESPONSIBILITIES*

Strategy*
- Drive the right sales culture and attitude
- To ensure sales planning and strategy are put in place throughout the year to achieve total revenue goal and targets.
- Drive, motivate & inspire Business Banking Team to effectively manage respective individual sales to achieve planned sales activities and targets.
- Manage client experience.

Business*
- Deliver budgeted balance sheet and PNL for central region
- Segment focus, customer focus needs-based selling
- Deepen customer relationship penetration through multi-product selling or bundles around anchor product
- Drive and monitor Team sales strategies, create sales opportunities, evaluate effectiveness

Processes*
- Operational quality - manage sales controllable error, rejection, approval rate, TAT etc.
- Continuous sales improvement effort, through active engagement with Product, Credit & Operations.
- To ensure risks and issues identified are resolved in an appropriate and timely manner.

People & Talent *
- Coaching performance to achieve individual sales target
- Engage every team member and build strong team work
- Effective performance / scorecard / vintage mix management within budget, discipline in performance management
- Identify and groom potential sales leaders
- Upgrade people management skill constantly

Risk Management*
- Ensure CDD / AML & TCF diligence and adherence to operational risk controls and procedures in day-to-day Regional Sales teams management
- Discipline in HR and training related matters, Operational Risk Standards
- Zero tolerance of risk and compliance breaches
- Adhere to all policies, guidelines and procedures, comply with local regulatory requirements, reflect best practices
- Being measured against Governance and Operational Risk review result of the regional team
- Achieve satisfactory audit rating, ensure no adverse findings in internal / external audit, governance and compliance review
- To comply with all applicable money laundering prevention procedures

Governance *
- Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.

Regulatory & Business Conduct *
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders*
- Internal - Product, Segments, Governance, RB, GBS, Collection, CDD, Credit & Risk.
- External - Clients.
- Sales Core
- Team Management Core
- Portfolio Management Core
- Understanding of SME Product offerings Advanced

**About Standard Chartered**

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to _drive commerce and prosperity through our unique diversity_, together with our brand promise, to be _here for good_ are achieved by how we each live our _valued behaviours_. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
**Do the right thing** and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

**Never settle,** continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

**Be better together,** we can be ourselve

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