Client Relationship Executive
5 months ago
**Responsibilities**:
- Ensuring a positive and professional client service experience.
- Analyses client concerns, timely follow up with the customer issues and escalate issues to appropriate teams and handling service problems to the satisfaction of the client.
- Work closely with clients to ensure their satisfaction, making sure client's needs are being met in a timely and satisfactory manner.
- Expediting serious issues to management toward prompt resolution.
- Develop long term mutually beneficial relationship with all clients and actionable plans to balance client's short/long range goals.
- Able to submit reports as requested by client.
- Ensure internal processes are understood and followed to enable client satisfaction, retention, growth and profitability.
**Requirements**:
- Posses a Diploma/ Degree in Business, Management, Banking, Finance or an equivalent with three (3) to four (4) years of working experience.
- Excellent written and spoken in English and Bahasa Malaysia including good presentation skills and is comfortable in interfacing with various levels of internal and external stakeholders (including blue collar workers).
- High level of integrity, independent and able to manage time well and meet tight deadlines when required.
- Must have the ability to define problems, collect data, establish facts, and draw valid conclusions.
- Good track record.
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