Customer Service Officer

2 weeks ago


Bandar Utama, Malaysia Agensi Pekerjaan Careerpath Sdn Bhd Full time

Understand customers' needs and provide quick, accurate and satisfactory answers to their queries and concerns
- Guide callers in navigating the client website and using the available services
- Gather customer feedback and sentiments and escalate to the relevant parties for further actions
- Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with customers
- Maintains and improves service level quality by adhering to standards and guidelines
- Handle ad hoc duties as required.

**Qualifications**
- Good communications skills
- Ability to listen and active problem-solving skills
- Good interpersonal skills
- Prior working experience in a call centre environment
- Possess great customer service skills

**Job Types**: Full-time, Contract
Contract length: 12 months

**Salary**: RM2,500.00 - RM3,000.00 per month

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Mandarin (preferred)



  • Damansara Utama, Malaysia DTL Malaysia Sdn. Bhd. (realme) Full time

    Customer Service Officer Location: Uptown 2, Damansara Utama Working Hours: 9am - 6pm Working Days: 5 days in a week Salary Range: RM 3000 - RM 4000 **Responsibilities** 1. Attend customers' enquiries on products and services, and offer alternatives solutions to fulfill customer needs, ensuring total customer satisfaction. 2. To provide technical...


  • Damansara Utama, Malaysia DTL Malaysia Sdn. Bhd. (realme) Full time

    Customer Service OfficerLocation: Uptown 2, Damansara UtamaWorking Hours: 9am - 6pmWorking Days: 5 days in a weekSalary Range: RM RM 4000ResponsibilitiesAttend customers' enquiries on products and services, and offer alternatives solutions to fulfill customer needs, ensuring total customer satisfaction.To provide technical troubleshooting support to...


  • Bandar Utama, Malaysia Agensi Pekerjaan & Perundingcara Bright Prospect Sdn Bhd Full time

    Investigate and resolve customer issues, striving to achieve first-contact resolution whenever possible. - Collaborate with relevant departments to resolve complex problems and ensure timely solutions. - Maintain accurate and organized installer records, interaction logs, and documentation. - Input and update the installer's information in the system. -...


  • Bandar Utama, Malaysia Agensi Pekerjaan & Perundingcara Bright Prospect Sdn Bhd Full time

    Investigate and resolve customer issues, striving to achieve first-contact resolution whenever possible. Collaborate with relevant departments to resolve complex problems and ensure timely solutions. Maintain accurate and organized installer records, interaction logs, and documentation. Input and update the installer's information in the system. Generate...


  • Bandar Utama, Malaysia Glob Pro Brainhunters Sdn Bhd Full time

    **Responsibilities** - Handle customer orders, inquiries, and complaints in a consistent, fast, friendly, and communicative manner, aligning with customer needs and our Business Rules and Service Offering policy. - Communicate assertively and cooperatively with sales/business units, supply chain, credit, and compliance to ensure timely communication,...


  • Bandar Utama, Malaysia Glob Pro Brainhunters Sdn Bhd Full time

    **Salary Range 3.4k - 5.5k** **Responsibilities** - Handle customer orders, inquiries, and complaints in a consistent, fast, friendly, and communicative manner, aligning with customer needs and our Business Rules and Service Offering policy. - Communicate assertively and cooperatively with sales/business units, supply chain, credit, and compliance to ensure...


  • Bandar Utama, Malaysia EPS Ventures Sdn Bhd Full time

    **Fresh Grad is encouraged to apply!!!** **Client Company**: Non banking institution **Location**:Bandar Utama (Reachable by public transport) **Working hour**: Mon-Fri **Remunerations**:Up to Rm2,800 (include fixed allowances) **Job Scope**: ▪Attend outbound and inbound calls in courteous manner and provide excellent services to meet customer’s...


  • Bandar Utama, Malaysia Diamond & Platinum Sdn Bhd Full time

    **Responsibilities**: - Conduct daily sales cashiering and administrative duties. - Attending to customer needs and requirements by delivering professional customer service, unique hospitality and memorable moments for every customer. - Adhere to showroom rules and regulations at all times and uphold image and standard of the Company. **Benefits** - Work...


  • Bandar Utama, Malaysia Fujiaire Global Sdn Bhd Full time

    Investigate and resolve customer issues, striving to achieve first-contact resolution whenever possible. - Collaborate with relevant departments to resolve complex problems and ensure timely solutions. - Maintain accurate and organized installer records, interaction logs, and documentation. - Input and update the installer's information in the system. -...


  • Bandar Utama, Malaysia Diamond & Platinum Sdn Bhd Full time

    Responsibilities: Conduct daily sales cashiering and administrative duties. Attending to customer needs and requirements by delivering professional customer service, unique hospitality and memorable moments for every customer. Adhere to showroom rules and regulations at all times and uphold image and standard of the Company.Benefits Work life balance Average...

  • Receptionist Office

    2 weeks ago


    Bandar Utama, Malaysia ManpowerGroup Full time

    **Responsibilities**: - Greet and welcome guests as soon as they arrive at the office - Direct visitors to the appropriate person, meeting, and office - Answer, screen, and forward incoming phone calls - Ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms, and brochures) - Receive, sort, and...


  • Bandar Utama, Malaysia Fujiaire Global Sdn Bhd Full time

    Investigate and resolve customer issues, striving to achieve first-contact resolution whenever possible. Collaborate with relevant departments to resolve complex problems and ensure timely solutions. Maintain accurate and organized installer records, interaction logs, and documentation. Input and update the installer's information in the system. Generate...


  • Bandar Sunway, Malaysia MyRecovery Management Sdn Bhd Full time

    TELE RECOVERY OFFICER/ CUSTOMER SERVICE: - BERPENGALAMAN / TIADA PENGALAMAN LAYAK MEMOHON - GAJI BASIC BERMULA DARI RM1500 - RM2000 (KWSP & SOCSO - WAKTU PEJABAT - BONUS HARIAN* (PERFORMANCE BONUS) - KENAIKAN GAJI POKOK - 3 BULAN - KERJA SEPENUH MASA / PERMANENT ) - GAJI BASIC + KOMISEN BOLEH MENCECAH RM 5000 - RM6000 - LATIHAN AKAN DIBERIKAN - UMUR 20...


  • Bandar Utama, Malaysia Diamond & Platinum Sdn Bhd Full time

    **Responsibilities**: - Achieve sales goals, provide excellent customer service and handle daily sales activities at the showroom **Requirements**: - Required language(s): Chinese, English & Bahasa Malaysia (Working Hours: According to Mall Operating Hours, Including Weekend and Public Holidays) **Company Benefits** - Attractive Commission Scheme -...

  • Manager, Tax

    2 months ago


    Bandar Utama, Malaysia BASF Asia-Pacific Service Centre SB Full time

    We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future. We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress. Not only your performance but also your personality matter to us, regardless of gender, age,...

  • Manager, Tax

    2 months ago


    Bandar Utama, Malaysia BASF Asia-Pacific Service Centre SB Full time

    We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future. We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress. Not only your performance but also your personality matter to us, regardless of gender, age,...

  • Manager, Tax

    3 weeks ago


    Bandar Utama, Malaysia BASF Asia-Pacific Service Centre SB Full time

    We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future. We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress. Not only your performance but also your personality matter to us, regardless of gender, age,...

  • Manager, Tax

    3 weeks ago


    Bandar Utama, Malaysia BASF Asia-Pacific Service Centre SB Full time

    We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future. We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress. Not only your performance but also your personality matter to us, regardless of gender, age,...

  • Manager, Tax

    2 months ago


    Bandar Utama, Malaysia BASF Asia-Pacific Service Centre SB Full time

    We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future. We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress. Not only your performance but also your personality matter to us, regardless of gender, age,...


  • Bandar Utama, Malaysia Fujiaire Global Sdn Bhd Full time

    Assist in managing office supplies and inventory. - Handle incoming and outgoing mail and packages. - Answer and direct phone calls to the appropriate personnel. - Assist with scheduling appointments and meetings. - Maintain and update records and databases as needed. - Organize and file documents in an organized manner. - Prepare reports and spreadsheets as...