Customer Service Leader

Every successful business must maintain a strong relationship with its customers. The Team Leader - Customer Service (Front Desk) role serves to bridge the business with the customer. That means communication and leadership is key for this role. The Team Leader must be able to build and maintain strong relationships with your Team Members and the customer...

**Help drive performance, customer-centric culture, and one inspiring environment aligned with Customer Experience strategy and business plan.** - **Provide outstanding leadership and motivation, and take ownership of team results in continuously monitor team performance and highlight discrepancies with action taken on the spot to align with company goals...

**BOOST JUICE BARS** - **Industry: Food & Beverage**_ - **Position: Team Leader**_ Boost Juice, originally from Australia, is Malaysia's largest juice and smoothie chain has expanded to 150 stores across Malaysia, Singapore, Brunei, Indonesia, and soon Thailand. Boost is not just a smoothie & juice bar - it is an innovative retail concept based on great...

To be responsible in handling Business Partners in the State/States with regard to Cuckoo Air Conditioning installation process and progress (end to end process). - To act as Fujicare Sdn Bhd liaison person with Business Partners and customers with regards to the Air Conditioning Rent -To - Own program by Cuckoo. - To effectively manned the respective States...

Investigate and resolve customer issues, striving to achieve first-contact resolution whenever possible. - Collaborate with relevant departments to resolve complex problems and ensure timely solutions. - Maintain accurate and organized installer records, interaction logs, and documentation. - Input and update the installer's information in the system. -...

To be responsible in handling Business Partners in the State/States with regard to Cuckoo Air Conditioning installation process and progress (end to end process). - To act as Fujicare Sdn Bhd liaison person with Business Partners and customers with regards to the Air Conditioning Rent -To - Own program by Cuckoo. - To effectively manned the respective States...

To promotehealth products and health screening services. - To manage incoming phone calls. - To generate sales leads. - To identify and assess customers’ needs to achieve satisfaction. - To build sustainable relationships and trust with customer accounts through open and interactive communication. - To provide accurate, valid and complete information by...

Managing the customer service department and ensuring that all employees are performing their duties effectively. - Providing leadership to the customer service team by setting a good example for other employees. - Ensuring that all customers have a positive experience when interacting with the company by handling issues in a timely manner. - Overseeing the...

**Fresh Grad is encouraged to apply!!!** **Client Company**: Non banking institution **Location**:Bandar Utama (Reachable by public transport) **Working hour**: Mon-Fri **Remunerations**:Up to Rm2,800 (include fixed allowances) **Job Scope**: ▪Attend outbound and inbound calls in courteous manner and provide excellent services to meet customer’s...

Understand customers' needs and provide quick, accurate and satisfactory answers to their queries and concerns - Guide callers in navigating the client website and using the available services - Gather customer feedback and sentiments and escalate to the relevant parties for further actions - Ensure proper documentation, notification, escalation, tracking...

Applicant will have to handle customer grievances and queries professionally and guide them throughout the process. - Applicant will have to prepare the necessary reports to the respective service departement - Follow up cases and make sure communication are concise and on point - Applicant will have to assist with centre stock taking as well. **;...

management. - Actively liaise with customers, factory, respective product DCs, demand planner, supply planner, finance, sales and marketing department to expedite shipment and resolve any matters that may impede customer order management. - Actively tracks and review with customers on back order status and initiate shipment or action plans with relevant...

Company Overview - Handling incoming calls and inquiries from customers with demonstration of excellent customer service skills to meet and exceed customers’ expectations - Follow up and resolve customers complaints and ensure it is close to satisfaction - Work closely with team members and leaders at all times to achieve quality results and productivity -...

**Company Overview** - **Handling incoming calls **and enquiries promptly from **Postpaid customers** accurately and professionally. - **Follow up and resolve** customers complaints and ensure it is close to satisfaction. - Handling general enquiries exp: billing, account, promotion etc. - Follow up and resolve customers complaints and ensure it is close to...

**Company Overview** - **Handling incoming calls **and enquiries promptly from **Postpaid customers** accurately and professionally. - **Follow up and resolve** customers complaints and ensure it is close to satisfaction. - Handling general enquiries exp: billing, account, promotion etc. - Follow up and resolve customers complaints and ensure it is close to...

Provide and display excellent customer service skills when attend to enquiries and complaint from tenant/walk in customer - Ensure the enquiries /problem solved within the timeframe and follow up with the customer - Responsible to put in report for all receive problems and submit the incident report to relevant parties - Maintain the cleanliness of the...

Provide and display excellent customer service skills when attend to enquiries and complaint from tenant/walk in customer - Ensure the enquiries /problem solved within the timeframe and follow up with the customer - Responsible to put in report for all receive problems and submit the incident report to relevant parties - Maintain the cleanliness of the...

**Responsibilities** - Handle customer orders, inquiries, and complaints in a consistent, fast, friendly, and communicative manner, aligning with customer needs and our Business Rules and Service Offering policy. - Communicate assertively and cooperatively with sales/business units, supply chain, credit, and compliance to ensure timely communication,...

**Salary Range 3.4k - 5.5k** **Responsibilities** - Handle customer orders, inquiries, and complaints in a consistent, fast, friendly, and communicative manner, aligning with customer needs and our Business Rules and Service Offering policy. - Communicate assertively and cooperatively with sales/business units, supply chain, credit, and compliance to ensure...

**Job Scope**: - Respond to online platform, calls, SMS etc - Salesforce CRM System and maintain database - Appointment scheduling - Follow up with patients **Requirements**: - At least a Diploma - At least 2 Year(s) of working experience in the related field - Must be able to **READ & TYPE in MANDARIN, ENGLISH & BM** as the position - needs to deal with...