Customer Experience Executive
3 weeks ago
To be responsible in handling Business Partners in the State/States with regard to Cuckoo Air Conditioning installation process and progress (end to end process).
- To act as Fujicare Sdn Bhd liaison person with Business Partners and customers with regards to the Air Conditioning Rent -To - Own program by Cuckoo.
- To effectively manned the respective States installation and ICS cases.
- To attend to all customer queries and complaints timely and in accordance with the Standard Operating Procedure (SOP) set.
- To deliver an excellent customer service standard each and every time interacting with customers and Business Partners.
- To make sure all jobs/cases are being attended and completed timely as per the Standard Operating Procedure (SOP).
- To follow up on all ICS cases on a daily basis to make sure all cases are attended to in accordance with the Standard Operating Procedure (SOP).
- Submit all invoices received by our Business Partners in a timely manner (without fail).
- To assist and support our Stakeholders in all areas required as per agreed Service Level Agreement (SLA).
- To assist Team Leader in monitoring time performance and to initiate/suggest appropriate actions.
- To support/advice Business Partners in all their needs in regards to their responsibilities.
- To immediately highlight to the respective Team Leader should there be challenges in/during performing their duties.
**Qualifications**
- Excellent communication and interpersonal skills.
- Patience and the ability to handle challenging situations with professionalism.
- Problem-solving skills and a proactive approach to addressing customer needs.
- Familiarity with customer service software and systems.
- Adaptability to evolving processes and procedures.
**Salary**: RM2,000.00 - RM3,500.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Fixed shift
- Monday to Friday
Supplemental pay types:
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Bandar Utama: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer service: 2 years (preferred)
**Language**:
- Mandarin (preferred)
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