Technical Specialist
3 months ago
"Who or what is Corvan?"
Corvan is a rapidly growing home appliance brand that has become a top choice for hundreds of thousands of satisfied customers in Southeast Asia. We have received numerous accolades and awards, including being awarded the No. 1 Bestselling Vacuum Brand on Shopee during the recent 4.4 Sale. If you're looking for an exciting career, explore our open positions today and discover why our team members love working here.
Hopefully, you We're looking for a good team player with leadership quality and the desire to grow with us.
"What would my job scope be?"
**Title**: Technical Specialist
**Reports to**: Service Manager
**Manages**: Technician
We are actively hiring for various roles as part of our expansion plan and are seeking a Technical Specialist preferably with hands-on experience to join our company.
As one of our Technical Specialists, you will play a crucial role in servicing and repairing products for existing customers, while also addressing their inquiries and providing support via phone and in-person interactions when needed, ensuring customer satisfaction and product functionality.
**Responsibilities**:
- Diagnosing, repairing, and thoroughly testing electrical home appliances, including troubleshooting and resolving complex technical issues to ensure proper functionality and optimal performance.
- Accurately documenting all service and repair activities, including the details of the diagnosed problems, performed repairs, and any replacement parts used, to maintain comprehensive records and ensure effective follow-up.
- Collaborating with cross-functional teams, such as customer service, admin, product, and e-commerce, to provide valuable customer feedback, contribute to product improvement initiatives, and enhance overall customer experience.
- Staying up-to-date with the latest industry trends, product developments, and technical advancements through continuous learning, training, and professional development opportunities.
- Adhering to company policies, safety guidelines, and quality standards during all service and repair tasks, ensuring compliance with regulatory requirements and maintaining a safe working environment.
- Completing any assigned ad-hoc tasks.
**; Requirements**: - "What are the requirements to apply?"
- Minimum 1 year working experience in servicing/repairing preferred
- Knowledge in technical field and willingness to communicate with customers are required
- Some experience in customer service or retail is preferred
- Required language(s): English, Bahasa Malaysia
- Preferred skill(s): MS Office (Excel, Word, Powerpoint), Google Suite (Sheets, Docs, Slides)
- Must maintain a high degree of integrity and confidentiality
- Must have strong communication and problem-solving skills
- Must be fully vaccinated with booster shot
- Own laptop preferred
- Only Malaysian citizens are considered at this time
"What are the working hours?"
Monday-Friday (9:30am-6:30pm), Saturday (9:30am-1:00pm)
"Where will I be working at?"
A-3-9, Block Allamanda, Lebuhraya SPRINT, 10 Boulevard, 47400 Petaling Jaya, Selangor
"What is the company culture like here?"
We value open, direct, and respectful communication. Some things we live by: Keeping our promises, learning from our mistakes and continuously striving to improve ourselves.
**COVID-19 considerations**:
To keep our staff as safe as possible, we have prepared hand sanitisers, masks, and disinfectant solutions for daily sanitisation of the workspace.
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