Commercial Operations Specialist

6 months ago

Petaling Jaya, Malaysia BAXTER Full time

**This is where you save and sustain lives**

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

**Role Summary**:

- This role is looking for a diligent and independent team member to liaison with inter departments and manager to handle Order Fulfillment (customer sales order & incoming call queries, prepare quotation, order processing, delivery arrangement in a cost efficient and timely manner) and Distributors Management. The employee will provide necessary support to achieve customer satisfaction and meet or exceed financial performance objectives.

**Essential Duties & Responsibilities**:
**Order Management**
- Maintain a proper & updated e-filing system with regards to orders/sales/customer references
- Sales coordination which includes and not restricted to updating reference installed base, dealer’s pending orders, delivery dates
- Customer Relations Management which includes handling customer complaints, receivables, inquiries, short shipments, commission payable to dealers. Taking ownership of customers issues and following problems through to resolution
- Managing end-users/dealers expectation of delivery dates against factory’s output dates
- Handle from the placement of orders, refunds or warranty replacement through to shipment completion

**Coordinate & Order Management Planning**
- Conduct weekly conference calls or ad-hoc basic with HQ production planner to ensure timely delivery of finished orders, backlog issues and other essential commercial issue.
- Assist in consolidating sales reports, order reports on weekly basis
- Accountable for maintaining a tracking system in orders/sales to ensure the deliverables are in line with forecasted numbers

**Distributor Management**
- Assist in Contract Management dashboard
- Organize the distributors performance, sell in/out, purchase target and performance letter

**General Customer Support**
- Sales coordination which includes and not restricted to updating reference installed base, logistics handling delivery of showroom demo unit
- Follow up with HQ service team on any technical issue from dealers
- Assist Area Managers in organizing of training/workshops, logistics and coordinating with hotels (inclusive of outside Singapore) for suitable sites, venues (if needed)

**Education & Experience**:

- Bachelor Degree in in Business Administration
- Minimum of 3 years of experience for customer service, commercial operations and office administrative is essential
- Experience in handling international logistics and shipping documents
- Experience in Distributor Management
- Excellent inter-personal and problem-solving skills
- Excellent verbal and written communications skills in English and Chinese (Mandarin)
- Basic PC skills (Word, Excel)
- Excellent in customer service, planning, operations, time management as well as communication skills
- Able to work independently with strong initiatives

**Reasonable Accommodations**

**Recruitment Fraud Notice**

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

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