Contract Renewal Specialist

1 month ago

Petaling Jaya, Malaysia NTT Full time

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

**Want to be a part of our team?**

Supports all commercial-related activities including, but not limited to, deal structuring, contract creation, pricing, review, and approval for offers, contract management, and providing support to field sales for quoting purposes.

Ensures deals are structured and processed efficiently and align to company policies.

Reviews, interprets, and confirms contract terms and conditions; works closely with finance and legal teams to ensure all contracts are accurate.

Verifies compliance with internal policies (and external regulations).

Responsible for drafting, modifying, and finalizing contracts, including new and add-on business.

Responsible for the handling of day-to-day queries from groups including, sales, sales development, and account management teams using quoting tools and/or CRM system.

May support sales enablement group.

Resolves problems through research, consulting with internal support teams, to identify the appropriate tools for success.

Review and approve deals for the company’s customers and prospects.

**Working at NTT**

Contract Renewal Specialists operate in a medium to high / very high complexity environment and are typically assigned to client accounts. Incumbents within these jobs demonstrate an understanding of the vendor and services management environment and stakeholder interests.

The primary responsibility of the Contract Renewal Specialist is to ensure that all service delivery that is ready for renewal are quoted accurately and that new orders are captured in the relevant service administration database. They may also be performing client-facing activities to perform commercial negotiation based on the service offering, with the outcome of securing the renewal with the client.

**Key Roles and Responsibilities**:

- Understand the competitive landscape of the renewal, client’s need changes, and vendor costs and generate a competitive and profitable renewal quote/proposal to maximize the chances of securing the renewal
- Works with the renewal owner or the client directly to review the client’s commercial needs and work within the company policy and rules to create a commercially favorable renewal quote/proposal
- Maximize upsell opportunities as part of the renewal such as uplift of service level or enlargement of the installed base, in some cases, by interacting directly with clients
- If part of direct renewals with clients (long tail renewals), will perform client-facing interactions or support renewal owner in aligning the internal commercial considerations with the clients’ needs as part of the renewal negotiations.
- Exercise business decisions on margins and commercial terms like payment terms in line with the company’s commercial policy
- In a client-facing role, Contract renewal specialist will secure the renewal order from the client and will liaise with internal teams to ensure the order is onboarded accurately.
- Upon clients’ issuance of renewal order, ensure clients’ orders are validated and processed accurately in the internal systems, in accordance with company order intake policy
- Ensure all commercial documents such as clients purchase orders, vendor quotes, internal commercial documentation are complete and accurate
- Provide specialization expertise of renewal enablement by vertical, segmentation, upsell, cross-sell, in line with business requirements
- Analyze and recommend improvements in methodology of costing/pricing and quoting methodology by client segmentation/vertical, by the vendor, and by contract profile
- Analyze, recommend and drive adoption long-tail renewal methodology including upsell and cross-sell

**Knowledge, Skills, and Attributes**:

- Ability to work with a variety of internal teams to ensure the successful execution of their daily activities
- Displays excellent understanding of the relevant systems and portals
- Ability to work quickly and accurately, whilst being able to balance general administrative duties and excellent client service orientation
- Ability to display an understanding of the business needs and expectations and the ability to consistently deliver a quality service through offering the required support
- Reliable with the ability to produce a high quality of work
- Excellent attention to detail and ability to manage work process

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