Customer Care Executive- Based in Bangsar
7 months ago
**Responsibilities**:
**First point of contact for customers enquiries regarding our product and services. ** Contacting our current and potential customers to gather information, customer needs, feedback and conducting customer survey for management review. **Liaise with the logístical team and courier for delivering equipment and parts. ** Working with the Logistics team to create PO, DO, Invoices and other related forms. **Backup the In-house team when required. ** Following up with Customer ensuring the order is successfully fulfilled. **Providing feedback to management on recurring customer issues and suggesting improvements to enhance customer service processes and procedures. ** Identifying areas of improvement, creating guidelines and SOP to ensure processes are done in an efficient and timely manner. **Manage other administrative, office and related tasks as assigned by the immediate superior.**
**Job Requirements**:
- Bachelor's degree or equivalent work experience. - Previous experience in customer service, preferably in a call center or similar environment. - Excellent communication and interpersonal skills. - Strong problem-solving abilities and attention to detail. - Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.**
**Job Type**: Permanent
**Salary**: RM3,500.00 - RM4,500.00 per month
Schedule:
- Monday to Friday
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Customer Care Specialist: 2 years (preferred)
**Language**:
- English (preferred)
- Bahasa (preferred)
Ability to Commute:
- Kuala Lumpur (required)
Ability to Relocate:
- Kuala Lumpur: Relocate before starting work (required)
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