IT Support Executive/technical Support Executive

5 months ago


Bangi, Malaysia Silentmode Sdn. Bhd. Full time

Requirements & Qualification
- Minimum Diploma in any related field.
- Attention to detail and good problem-solving skills.
- Excellent interpersonal skills.
- Good written and verbal communication.
- Prior experience in customer support, tech support, desktop support, or a similar role.

**Responsibilities**:

- Identify customer needs and help customers use specific features.
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).
- Update our internal databases with information about technical issues and useful discussions with customers.
- Share feature requests and effective workarounds with team members.
- Maintain a working log detailing all required system updates, as well as the date of completion.
- Follow up with customers to ensure their technical issues are resolved.
- Gather customer feedback and share with our Product, Sales, and Marketing teams.
- Assist in training junior Customer Support Representatives.
- Providing support in the form of procedural documentation.
- Managing multiple cases at one time.

**Job Types**: Full-time, Fresh graduate

**Salary**: RM2,200.00 - RM2,800.00 per month

**Benefits**:

- Cell phone reimbursement
- Free parking
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Work from home

Schedule:

- Monday to Friday
- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Bandar Baru Bangi: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- IT/Technical Support: 1 year (preferred)


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