![Telecontinent Sdn Bhd](https://media.trabajo.org/img/noimg.jpg)
Dealer Operation Support
2 weeks ago
**Requirement**
- Can start immediately **(19 February 2024)**:
- Education**:SPM & Diploma Holder**:
- Preferably with **call handling experience.**:
- Language spoken**:Fluent in Bahasa Malaysia & English, additional language is an advantage.**:
- Other Skills**:Basic computer knowledge & typing., Telephone Etiquette., Problem-Solving Skills**
**Responsibility**
- Managing cases and enquiries by Dealer, Premier Dealer, Sales, and Exceptional handling request and answering calls.
- Ensuring all cases are worked on and executed within the service level agreed.
- Flexibility on shift changes & willing to work on weekends & Public Holidays
- Manage Planned and Unplanned Leave and Punctuality
- Provide support and guidance to internal customers and Dealers.
- Ensuring fully equipped with product knowledge, system knowledge, process, and policies.
- Support Human Resources on staff registration or cancelation of lines, outside KV.
- Focus and achieve high productivity.
- Support Test Sim registration.
- E Recharge reset password.
- Assistance with Sales PIC on any enquiries via e mail / WhatsApp.
**Location : Level 10, U Mobile HQ, Berjaya Times Square, Jalan Imbi Kuala Lumpur**
**Benefits**
- RM2150 per month (Basic)
- Allowances (Performance, Shift, Overtime, Bonus, EPF/ SOCSO, EIS etc )
Operation hours:
- Monday - Sunday (incl. Public Holiday)
- 10am - 7pm or 1pm-10pm
- Rotational Shift (5 days work,2 days off))
**Salary**: RM2,150.00 - RM2,300.00 per month
Schedule:
- Rotational shift
**Language**:
- Bahasa (required)
- English (required)
Ability to Commute:
- Kuala Lumpur (required)
Ability to Relocate:
- Kuala Lumpur: Relocate with an employer provided relocation package (required)
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