Technical Specialist

1 week ago


Cyberjaya, Malaysia Atos Full time

**TECHNICAL SPECIALIST**:

- Publication Date: Jun 21, 2024- Ref. No: 515080- Location: Cyberjaya, Selangor Darul Ehsa, MY, 63000**Who we are.**
Together we create **reliable and responsive digital foundations** for the world’s businesses, institutions, and communities.
Learn more on **Advancing what matters**

**The future is our choice**
At Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space. Together we bring the diversity of our people’s skills and backgrounds to make the right choices with our clients, for our company and for our own futures.

**Qualifications**
- Degree in Computer Science/Information Technology or equivalent. Able to communicate in Cantonese

**Core responsibilities**
- Manage monitoring systems.
- Resolve critical technical issues, perform emergency troubleshooting, and conduct post-mortem analyses.
- Support system upgrades, deployments, and maintain smooth operations.
- Provide daily operations, administration, tuning, and capacity management for midrange systems to ensure good performance.
- Resolve midrange system incidents and issues within agreed timelines.
- Analyze operational faults and recommend improvements.
- Prioritize and manage multiple milestones and projects efficiently.

**Other responsibilities**
- Train junior resources
- Documentation

**Skill set & Experience**
- 1-3 years of experience in a customer-focused technical role
- Strong time-management skills with the ability to set reasonable deadlines
- Proficient in technical, analytical, and problem-solving tasks
- Maintains system functionality through component testing
- Good knowledge in ServiceNow.
- Knowledgeable in all stages of the software life cycle: design, development, testing, implementation
- Able to understand and deploy software across multiple platforms and Data Centers with mínimal supervision
- Familiar with Virtualization technologies, UNIX/Linux, Windows, Databases, Applications, Middleware, and Web Servers
- Excellent problem-solving and troubleshooting abilities
- Able to communicate technical information clearly to non-technical staff
- Process improvement oriented
- Capable in software maintenance and testing
- Basic understanding of networking principles and operating systems
- Skilled at prioritizing and executing tasks in high-pressure situations
- Hands-on problem-solving proficiency
- Responds to customer inquiries and assists in troubleshooting
- Maintains and monitors computer networks
- Resolves technical issues related to network interruptions

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.

Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.

**Choose your future. Choose Atos.**

**Learn more about us**
At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged. Read more about our commitment here.

Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management - tech for good sits at the core of our identity. With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology. Learn more here


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