Customer Support Executive
3 weeks ago
Assist FUJIFILM Business Innovation customers with general enquiries, consumables and/or supplies orders and service support requirements, with a focus on service excellence and first call resolution.
- As a first point of contact, promote a unified and professional image of the Customer Support Center (CSC) and FUJIFILM Business Innovation as a whole.
- Use available Knowledge Bases to efficiently and accurately diagnose and resolve hardware or software related problems to maximise device up time and minimize escalations to Engineers or Technical Specialists.
- Correctly identify call type, utilise appropriate system resource and adhere to logging procedures.
- Processing of consumables and supplies orders for customers.
- Conduct daily activities in accordance with FUJIFILM Business Innovation’s policies, procedures and code of conduct.
- Conduct daily activities in a quality and environmentally responsible manner in accordance with FUJIFILM Business Innovation’s policies.
**Requirement**:
- Degree in any discipline. Fresh graduate is encouraged to apply.
- At least one (1) year working experience in contact center or customer support related field would be an advantage.
- Good command of spoken and written Mandarin is required.
- Demonstrate excellent communication and problem-solving skills.
- Highly motivated and result-oriented team player with good interpersonal skills.
- Able to work independently and as a team.
- Have pleasant disposition and attitude.
- Ability to handle stressful situation appropriately.
- Able to work on rotational shifts and public holidays.
- **Able to speak, write, type and understand fluent Mandarin (both Traditional & Simplifed Chinese)**
**Job Types**: Full-time, Contract
Contract length: 12 months
**Salary**: RM3,000.00 - RM4,500.00 per month
**Benefits**:
- Dental insurance
- Health insurance
- Parental leave
- Vision insurance
Schedule:
- Holidays
- Monday to Friday
Application Question(s):
- Can you type in Traditional Chinese?
**Experience**:
- Customer support: 1 year (preferred)
**Language**:
- Fluent Mandarin (required)
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