![APPING TECHNOLOGY SDN BHD](https://media.trabajo.org/img/noimg.jpg)
Customer Service
4 weeks ago
**Requirements**
To manage customer order on daily basis within KPI target, act as a liaison, provide information related to
customer order and resolve any emerging problems that our customer might face with accuracy and efficiency. To
build sustainable relationships and trust with customer through open and interactive communication
**Responsibility**
1 Managing incoming urgent requests from Airlines to deliver a component and ensuring
Material is properly delivered within the contractual lead-time by coordinating from the
best location from any of our Inventory locations orders.
2 Evaluating, challenging and selecting in autonomy, options available to satisfy Customer need in case
of nil stock, including challenging the customer on his need
3 Managing efficiently communication with customers (internal & external)
4 Manage the backlog reports and share them with customers (or internal stakeholders) following the
appropriate timeline for each customer
5 Evaluate the root causes for any order having exceeded the service level lead time
6 Manage the daily communication with customers by answering customer queries in a professional
and timely manner
7 Manage the internal meetings (backlog review, operation drumbeat)
8 Ensure that any required parts for the aircraft are sourced and shipped according to contract,
maintaining contact with all involved parties throughout the whole process
9 Document actions taken, ensuring accuracy and paying attention to details
10 Effectively manage various Airbus IT tools
11 Contribute to process improvement in highlighting issues by going through the proper
escalation points within the management team
12 Manage FHS IT systems with accurate data and recording all miles stones in the systems
correctly
13 Ensure that contract customer requirements are processed in a timely manner and that
exceptionally high quality customer service is delivered at all times
14 Act as main driver to the health of supply chain by detecting and documenting abnormal status and
drumbeating the responsible stakeholders to resolve the issues as soon as possible
**Benefits**
5 day's working
Medical and Hospitalisation Leave
**Additional Benefits**
- Medical and Hospitalisation Leave
- Annual Bonus
- Overtime Pay
Pay: RM1,000.00 - RM4,000.00 per month
**Benefits**:
- Flexible schedule
- Opportunities for promotion
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Overtime pay
- Performance bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Care Specialist: 1 year (preferred)
**Language**:
- Mandarin, English (preferred)
- English (preferred)
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