Customer Success Specialist

3 weeks ago


Bayan Baru, Malaysia MyGlit Full time

**Role**:Customer Service Exec -(Technical)

**Timings**:Shifting Schedule (Permanent)

**Industry**:BPO

**Work Mode**:Work from office

**Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling- Your Responsibilities:
- Support customers to place online orders with the client.
- Provide timely support to customers through available
- Processing payments and confidential client information in a manner

that is precise and safeguards the customer’s personal and financial
- payment data at all times.
- Pro-actively support customers to mitigate the risk of damage to the

client’s brand and customer loyalty.
- Identify and escalate priority issues through appropriate channels as

and when necessary.- Works harmoniously with other team members to identify better

ways of working and promotes a culture of continuously improving

the customer support experience.
- Maintains and improves quality of service by sharing suggestions

and recommendations.
- Keeps job knowledge and skills up to date by attending training and

continuously learning.
- Meets all key performance indicators set by the company and client.
- Adheres to the policies and procedures set by the company and

client.
- Requirements
- Must be able to speak, read and write in English, and Mandarin
- Minimum of 6 months’ work experience in customer support in any

industry.
- Fresh graduates are welcome with degrees in the following

disciplines: English with Communication, English for Professionals,
- Mass Communication, or any related field.
- Call centre experience is not a ‘must’ but would be a distinct

advantage.
- Able to demonstrate critical thinking, a proactive attitude, and

composed communication in challenging situations.
- Able to receive continuous feedback and work in a fast-paced

working environment.



  • Bayan Lepas, Malaysia Teleperformance Malaysia Full time

    仕事内容:みんながよく知っている大手のSNSのサービスにおけるカスタマーサポート業務【カスタマーサクセススペシャリスト】某大手SNSでの掲載や広告関連など、SNSのプラットフォームを利用されているお客様からの問い合わせ対応が中心です。電話、メール、チャ...


  • Bayan Lepas, Malaysia Career International FOS Sdn Bhd Full time

    OverviewThe Customer Success Specialist (CSS) will provide the best customer experience by understanding and fully grasping requests, inquiries and complaints from our customers, making them feel valued and glad to have consulted the company through various communication channels.Your Responsibilities Proven experience in customerfacing roles (phone, chat,...


  • Bayan Lepas, Malaysia PrimeStaff Full time

    **Attention Native Korean Speakers!!!** PrimeStaff is hiring a Customer Success Specialists. Be part of our team :) **Customer Success Specialist - Native Korean** Location: Bayan Lepas, Penang Malaysia Location Type: Onsite Start Date: 3rd June, 2024 Hours of Operation: 24x7 Rotational Shift Education: Degree /Diploma Specialization: Minimum of 6...


  • Bayan Lepas, Malaysia PrimeStaff Full time

    Attention Native Japanese Speakers!!! PrimeStaff is hiring a Customer Success Specialists in Bayan Lepas, Penang Malaysia. Be part of our team :) Customer Success Specialist - Banking (Native Japanese) Location: Bayan Lepas, Penang Malaysia Location Type: Onsite Start Date: 24th June, 2024 Hours of Operation: 24x7 Rotational Shift Education: Degree...


  • Bayan Lepas, Malaysia PrimeStaff Full time

    Attention Native Japanese SpeakersPrimeStaff is hiring a Customer Success Specialists in Bayan Lepas, Penang Malaysia.Be part of our team :)Customer Success Specialist Banking (Native Japanese)Location: Bayan Lepas, Penang MalaysiaLocation Type: OnsiteStart Date: 24th June, 2024Hours of Operation: 24x7 Rotational ShiftEducation: Degree...


  • Bayan Baru, Malaysia Trinity Workforce Solution Full time

    Positions: Customer Success Specialist Languages: English and Mandarin (Traditional) 5 working days (Rotational Shift) Responsibilities:Your role will involve handling customer requests, addressing their concerns, and offering detailed information in response to inquiries Requirements:Must be able to speak, read and write in English, and Mandarin **Job...


  • Bayan Baru, Malaysia Trinity Workforce Solution Full time

    Positions: Customer Success Specialist Languages: English and Mandarin (Traditional) 5 working days (Rotational Shift) Responsibilities:Your role will involve handling customer requests, addressing their concerns, and offering detailed information in response to inquiries Requirements:Must be able to speak, read and write in English, and Mandarin **Job...


  • Bayan Lepas, Malaysia growthfn Full time

    The Customer Success Specialist - Japanese Speaker is responsible for managing and enhancing the customer experience for Japanese-speaking clients. This role involves building strong relationships with customers, ensuring their satisfaction and success with the company's products or services, and addressing any issues or concerns they may have. The...


  • Bayan Lepas, Malaysia Gratitude Inc. Full time

    **Role**:Customer Success Specialist **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Mandarin Cantonese english - **Job Title: Customer Success Specialist (Mandarin Proficient)** **Location**: Bayan Lepas, Penang **Salary Range**:...


  • Bayan Lepas, Malaysia Gratitude Inc. Full time

    **Role**:Customer Success Specialist **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Mandarin Cantonese english - **Job Title: Customer Success Specialist (Mandarin Proficient)** **Location**: Bayan Lepas, Penang **Salary Range**:...


  • Bayan Lepas, Malaysia Elevated HR Limited Full time

    **Job Location**: Bayan Lepas, Penang, Malaysia **Job Requirements**: - Looking for Customer Success Specialists of minimum 6 months of work experience in customer support in any industry (Call centre experience is not a ‘must’ but would be a distinct advantage) - Fresh graduates are welcome with degrees in the following disciplines: English with...


  • Bayan Baru, Malaysia ADV Solutions Full time

    Your role will involve handling customer requests, addressing their concerns, and offering detailed information in response to inquiries received through main point of contact for customers utilizing the client’s website shopping channel, ensuring their needs are met and providing support throughout their online shopping experience. Your...


  • Bayan Lepas, Malaysia Career International Fos Sdn. Bhd Full time

    **Job Highlights** - Join an International Company with a dynamic, youthful workplace. - Premium workspaces - On site Trainings & Career Development **Overview** The Customer Success Specialist (CSS) will provide the best customer experience by understanding and fully grasping requests, inquiries and complaints from our customers, making them feel valued...


  • Bayan Lepas, Malaysia Career International Fos Sdn. Bhd Full time

    **Job Highlights** - Join an International Company with a dynamic, youthful workplace. - Premium workspaces - On site Trainings & Career Development **Overview** The Customer Success Specialist (CSS) will provide the best customer experience by understanding and fully grasping requests, inquiries and complaints from our customers, making them feel valued...


  • Bayan Lepas, Malaysia Career International FOS Sdn Bhd Full time

    Overview The Customer Success Specialist (CSS) will provide the best customer experience by understanding and fully grasping requests, inquiries and complaints from our customers, making them feel valued and glad to have consulted the company through various communication channels. Your Responsibilities - Proven experience in customer-facing roles (phone,...


  • Bayan Lepas, Malaysia Gratitude Inc. Full time

    **Role**:Customer Success Specialist **Timings**:Day Shift (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Taiwanese - Overview The CSS will be the primary contact for customers using the client’s website shopping channel. The CSS lives the values of our...


  • Bayan Lepas, Malaysia Career International FOS Sdn Bhd Full time

    **Overview** The Customer Success Specialist (CSS) will provide the best customer experience by understanding and fully grasping requests, inquiries and complaints from our customers, making them feel valued and glad to have consulted the company through various communication channels. **Your Responsibilities** - Proven experience in customer-facing roles...


  • Bayan Lepas, Malaysia Career International FOS Sdn Bhd Full time

    **Overview** The Customer Success Specialist (CSS) will provide the best customer experience by understanding and fully grasping requests, inquiries and complaints from our customers, making them feel valued and glad to have consulted the company through various communication channels. **Your Responsibilities** - Proven experience in customer-facing roles...


  • Bayan Baru, Malaysia MyGlit Full time

    Role:Customer Service Exec -(Technical)Timings:Shifting Schedule (Permanent)Industry:BPOWork Mode:Work from officeFunctional Area:ITES / BPO / Operations / Customer Service / Telecalling- Your Responsibilities:Support customers to place online orders with the client. Provide timely support to customers through available Processing payments and confidential...


  • Bayan Baru, Malaysia Helius Technologies Sdn Bhd Full time

    **Your Responsibilities** - Support customers to place online orders with the client. - Processing payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times. - Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer...