Customer Success Relationship

2 weeks ago

Bayan Baru, Malaysia MindPec Full time

**About Us**

MindPec is a young and dynamic company which is Service-Focused and Customer-Oriented. Our Company is a community of passionate, purpose-led individuals who believe in service with quality.

**Your Responsibilities**
- Support customers to place online orders with the client.
- Processing payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times.
- Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.
- Identify and escalate priority issues through appropriate channels as and when necessary

**Requirements**:

- Must be able to speak, read and write in English, and Mandarin
- Minimum of 6 months’ work experience in customer support in any industry.
- Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field.
- Call centre experience is not a ‘must’ but would be a distinct advantage.
- Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.
- Able to receive continuous feedback and work in a fast-paced working environment.

**Benefits**
- Government Statutory
- Annual Leave
- Medical Leave
- KPI
- OT

**Why join us?**

Looking for a company that puts the "fun" in "work"? We believe that work should be enjoyable and rewarding, which is why we strive to create a positive and supportive environment for our employees.

So if you're looking for a company where you can have fun, be yourself, and achieve your goals, MindPec is the place for you. Join us today and see for yourself why we're one of the best companies to work for

**Salary**: RM3,500.00 - RM4,000.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Mandarin (preferred)

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