Education Services Manager

2 weeks ago


Kuala Lumpur, Malaysia GROK Full time

Manchester Metropolitan University
- Kuala Lumpur, Malaysia

We are looking for a talented, dedicated professional to be a Kuala Lumpur-based Program Officer supporting Manchester Metropolitan University via Grok Global Services’ Program Office. The post holder will be the Education Services Manager supporting Manchester Metropolitan University. The post holder will work closely with the Grok team and Manchester Metropolitan University to support the delivery of the international recruitment strategy.

**About Grok Global Services**

Grok Global Services is a professional services firm that provides support to higher education institutions in accessing and developing important education markets. Grok is not an agency or a pathway provider. By joining our team as an Education Services Manager, you focus solely on supporting Manchester Metropolitan University while working in an environment of like-minded professionals supporting higher education institutions from around the world.

**Key Responsibilities**:
The post holder will be expected to represent Manchester Metropolitan University in a way that reflects the mission, values, and objectives of the University, and will be required to:

- Work (remotely) with a diverse team of colleagues across Manchester Metropolitan University to support their South East Asia international recruitment and partnership strategy;
- Work proactively and independently on international student recruitment, education partnerships, relationships, growing a network to find opportunities to further Manchester Metropolitan University’s profile across South East Asia;
- Keep on top of international education policies across South East Asia including key policies specific to international mobility and provide regular updates and insights to colleagues.

**Main accountabilities**:

- To contribute to and support student recruitment in the South East Asian market. This will include achievement of key performance indicators;
- Support the Regional Development Manager to achieve objectives set out in the international strategy for student recruitment in South East Asia;
- Contribute to enhancing brand profile and conversion of enquirers through to enrolment utilising a range of communication methods;
- To support the university’s alumni activity in market in a recruitment capacity;
- Support with account management of established and potential recruitment partners, such as Education Agents, and supporting the development of these partnerships. This will include making recommendations for developing the relationship;
- Although staff will have core responsibilities, staff may be asked to support with additional tasks or projects as required.

This role will involve overseas travel within the designated regions and to the UK, dependent on the business need. Travel within the designated regions will be determined by the business need and in consultation with the Regional Development Manager.

**The Most Suitable Background**

**Essential Specialist/ Relevant Requirements**:

- Minimum two years of relevant work experience in education/international education
- Account management experience, specifically maintaining relationships with key accounts and developing new accounts
- Ability to communicate, present to and negotiate with business partners
- Well-organised, able to determine project priorities at all stages, to develop and communicate work plans, to track progress towards goals and use data and evidence to assess achievement
- The post holder will be required to undertake regular visits across South East Asia and must be prepared to travel on a regular basis (often at short notice) which may result in the post holder being away in excess of 12 weeks per year.
- The role will require visits to the university campus in UK for training
- The role may require position holder to work some non-standard hours to accommodate time zone differences with UK and for specific events and activities
- Relationship and stakeholder management
- Planning for brand and market positioning
- Business development
- Analysis and problem solving
- Operational delivery
- Budget management

**Education and Training**:

- A degree (bachelor’s or postgraduate) and relevant experience;
- Speaking, listening, reading & writing
- English (IELTS 6.5 or equivalent)
- Malay Language or fluency in another South East Asian language
- Experience of living/studying/working abroad

**The Most Important Traits to Succeed**
- Experience in managing a variety of stakeholders
- Experience of financial reporting and budget management
- Understanding and prior experience of international higher education
- Knowledge and understanding of the education landscape in South East Asia and the UK including latest trends in international education
- Excellent communication, interpersonal and diplomacy skills, including the ability to communicate and negotiate effectively with individuals from a broad range of backgrounds and cu



  • Kuala Lumpur, Malaysia Inquota Education Services (IES) Sdn Bhd Full time

    Inquota Education Services (IES) Sdn Bhd Based: Malaysia(Federal Territory/Kuala Lumpur) Posted on 1 Apr 2024 a) Counsel and advise students & parents on study option (especially on universities/institutions in Malaysia, but do not limited to this) d) Attend education exhibition and school fairs e) Handle company social media and online marketing...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Inquota Education Services (IES) Sdn Bhd Full time

    Inquota Education Services (IES) Sdn BhdBased: Malaysia(Federal Territory/Kuala Lumpur)Posted on 1 Apr 2024a) Counsel and advise students & parents on study option (especially on universities/institutions in Malaysia, but do not limited to this)d) Attend education exhibition and school fairse) Handle company social media and online marketing toolsf) Execute...

  • Manager, Admissions

    3 weeks ago


    Kuala Lumpur, Malaysia Brandt Business Services Sdn Bhd Full time

    **Nature of business**:Education **Working location**:Kuala Lumpur **Job overview**: - Assist in the development and implementation of admissions strategies - Gather applicants’ references and supporting documents - Liaise with other members of the team and academics, to ensure prompt and complete academic consideration of each applicant - Liaise with...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Joyous Kiddy Education Group Sdn. Bhd. Full time

    To sustain our amazing team who build effective learning and contribute to our growth, we're seeking to add a Special Educational Needs Teacher to join our team at Bukit Jalil, Kuala Lumpur.Responsibilities: Assess students' current level of academic, expertise performance and their special needs. To prepare lessons plan and teaching materials in advance,...

  • Finance Manager

    1 week ago


    Kuala Lumpur, Malaysia HWGZ Recruitment Services Full time

    **About the Company**: Our company is anchored by a globally recognized curriculum and pioneering learning methodologies. Our extensive content ecosystem comprises publications, research, and frontline insights derived from two decades of field projects across critical development sectors such as agribusiness, healthcare, fintech, and water. With a mission...


  • Kuala Lumpur, Malaysia Crimson Education Full time

    Want to revolutionize the future of education and do meaningful work that transforms future generations’ lives? Crimson Education is a Series C, global EdTech startup founded in 2013 with the idea that through personalized education and technology, we can transform students into the world leaders of tomorrow. We’re now in 28 markets and have an...


  • Kuala Lumpur, Malaysia Joyous Kiddy Education Group Sdn. Bhd. Full time

    To sustain our amazing team who build effective learning and contribute to our growth, we’re seeking to add a **Special Educational Needs Teacher **to join our team at **Bukit Jalil, Kuala Lumpur**. **Responsibilities**: - Assess students’ current level of academic, expertise performance and their special needs. - To prepare lessons plan and teaching...


  • Kuala Lumpur, Malaysia Yuwen Education Full time

    Job Title: Academic Management Specialist (AMS) Location: Work from home **Job Type**: Part-time We are seeking a dynamic and proactive Academic Management Specialist (AMS) to join our team at the tuition centre. As an AMS, you will serve as the primary online key account manager, dedicated to supporting customers with their post-enrollment matters. Your...


  • Kuala Lumpur, Malaysia Yuwen Education Full time

    We are seeking a dynamic and proactive Academic Management Specialist (AMS) to join our team at the tuition centre. As an AMS, you will serve as the primary online key account manager, dedicated to supporting customers with their post-enrollment matters. Your role will be pivotal in ensuring customer satisfaction and retention. **Responsibilities**: -...


  • Kuala Lumpur, Malaysia SWIFT Financial Messaging Services Full time

    About the Role The End User Services department is looking for a Video Conferencing (VC) Service manager to strengthen the quality of this service across the 27 Swift office facilities around the world. This person will be responsible for managing all aspects of desktop and meeting room video conferencing services at Swift. The strategic video conferencing...


  • Kuala Lumpur, Malaysia Esync software services Sdn Bhd Full time

    _This person will need to know how to set up the customer service centre as he/she will need to set up in another region in the near future. _ - ITIL and ITSM tools is a must!_ - Working mode: Onsite_ **Roles and Responsibilities**: - **Leadership and Management**: Lead, mentor, and manage the service desk team, fostering a positive and productive work...


  • Kuala Lumpur, Malaysia Crimson Education Full time

    Want to revolutionize the future of education and do meaningful work that transforms future generations’ lives? Crimson Education is a Series C, global EdTech startup founded in 2013 with the idea that through personalized education and technology, we can transform students into the world leaders of tomorrow. We’re now in 28 markets and have an...


  • Kuala Lumpur, Malaysia Crimson Education Full time

    Want to revolutionize the future of education and do meaningful work that transforms future generations’ lives? Crimson Education is a Series C, global EdTech startup founded in 2013 with the idea that through personalized education and technology, we can transform students into the world leaders of tomorrow. We’re now in 28 markets and have an...

  • Sales Manager

    1 week ago


    Kuala Lumpur, Malaysia HWGZ Recruitment Services Full time

    **About the Company**: Our company is founded upon an internationally acclaimed curriculum and innovative learning methodologies. We boast a diverse content ecosystem, comprising publications, research, and firsthand insights garnered from over two decades of field projects across vital development sectors including agribusiness, healthcare, fintech, and...


  • Kuala Lumpur, Malaysia Brandt Business Services Sdn Bhd Full time

    **Nature of business**:Education **Working location**:Kuala Lumpur **Job overview**: The Assistant Director of Admissions is responsible for assisting the Director of Admissions to: 1) develop and execute recruitment and admissions strategies and plans in Asia to recruit the high caliber students to the University Graduate Management Education program, 2)...

  • Director, Education

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Malaysia Full time

    Add expected salary to your profile for insights Develop a comprehensive education strategy to align with the Institute's goals and objectives to ensure programme offerings are relevant to industry trends, regulatory requirements, and stakeholder needs.Lead the E&A Division to develop quality programmes.Lead the E&A Division to manage the delivery of...


  • Kuala Lumpur, Malaysia Yuwen Education Full time

    **We are an education set up looking for someone who enjoys assisting in online customer service and sales and marketing.** **This is a purely remote working position.** **5 days work week, weekends required** **Requirements**: 1) Must able to understand/speak English very well (highly professional) as well as reading and writing 2) Being able to speak,...


  • Kuala Lumpur, Malaysia Yuwen Education Full time

    We are an education set up looking for someone who enjoys assisting in online customer service and sales and marketing. This is a remote working position. 5 days work week, weekends required **Requirements**: 1) Must able to understand/speak English very well (high professional) as well as reading and writing 2) Being able to speak, write and read in...


  • Kuala Lumpur, Malaysia CForce Global Pty Ltd Full time

    **Key Responsibilities**: - **Client Consultation**: Conduct comprehensive consultations with clients to understand their educational background, career aspirations, and migration goals. - **Education Pathway Guidance**: Provide expert advice and guidance to clients on suitable education pathways, including universities, colleges, vocational institutions,...

  • Sen Teacher

    1 week ago


    Kuala Lumpur, Malaysia Education Hub Sri Petaling Full time

    **KEY RESPONSIBILITIES** - Experienced in SEN teaching and handling special needs children. - Develop effective methodologies and learning materials for teaching special needs children. - Prepare evaluations and report student’s progress to parents. - Organise and participate in all school events eg. co-curricular activities, sports day, fieldtrips,...