Customer Service Management

Assist Customer Experience Representatives in managing their day-to-day activities and operations. Maintain and further develop quality relationships with existing customers and warehouses. Schedule or reschedule pickup and delivery appointments. Provide necessary information to internal departments in order to meet service parameters required by the...

Are you looking for an opportunity to work in the supply chain? If so, we may be the place for you! We provide integrated, thorough, and high quality logistic solutions to our clienteles in this fast-paced environment. Customer engagement and satisfaction is key to our success. We are looking for talents who are hungry to learn new things, passionate in...

JOB VACANCY POSITION - CUSTOMER SERVICE LOCATION - BUKIT RAJAH, KLANG SALARY - RM 2500-3500 **Responsibilities**: Perform sales administrative activities Preparation of sales quotation and sales invoices Preparation of export documents (packing lists, etc) Efficiently respond to any online or telephone queries in a calm and friendly manner Liaise with other...

JOB VACANCY POSITION - CUSTOMER SERVICE LOCATION - BUKIT RAJAH, KLANG SALARY - RM 2500-3500 **Responsibilities**: Perform sales administrative activities Preparation of sales quotation and sales invoices Preparation of export documents (packing lists, etc) Efficiently respond to any online or telephone queries in a calm and friendly manner Liaise with other...

**Decision accountabilities** - Responsible for updating stores on time and accurately. This is not only for the original ETA of truck arrival but on all subsequent revised ETA’s if trucks are delayed for any reasons. - Follow up and work with the JMS Team in transport to get the latest update on truck statuses and dive in to check independently if...

**JOB OVERVIEW** We are looking for an HR & Admin Manager to oversee all aspects of human resources and Admin practices and processes. **JOB DESCRIPTIONS** To handle entire Payroll administration To handle entire recruitment Process To handle ISO 22000 HR/Administrative documentation To develop the HR Policies and Procedures in compliance to the...

Guide customers through product usage, answer questions and collect feedback to improve satisfaction. - Identify and address cancellation concerns with personalized calls, converting lost orders into sales. - Identify trends and root causes of returns, cancellations, and other issues to improve processes. - Implement strategies to retain key customers, drive...

Guide customers through product usage, answer questions and collect feedback to improve satisfaction. - Identify and address cancellation concerns with personalized calls, converting lost orders into sales. - Identify trends and root causes of returns, cancellations, and other issues to improve processes. - Implement strategies to retain key customers, drive...

**Customer Service**: **Job scope**: - To deliver excellent CS and manage the needs of Shopee's customer (through live chats) - Liaise with other departments as required to resolve user issues - Professionally handle the high volume of inquiries from customer - Able to speak and write in English fluently - **Working days**:5 days a week, 2 day off (1...

**JOB RESPONSIBILITY** Responsible to open job in the system and ensuring all necessary documentation are prepare including commercial invoice, bill of lading, customer declaration, and other necessary paperwork. To communicate with shipping agents, suppliers, customers, and government agencies, to ensure that all required documents are submitted in a...

**JOB RESPONSIBILITY** Responsible to open job in the system and ensuring all necessary documentation are prepare including commercial invoice, bill of lading, customer declaration, and other necessary paperwork. To communicate with shipping agents, suppliers, customers, and government agencies, to ensure that all required documents are submitted in a...

_**Job responsibilities: -**_ **General Description**: Interact with customers to provide and process information in response to inquiries, concern and requests about products and services. **Duties and Responsibilities**: - To ensure Customers satisfaction is at its hgihest while managing and tracking KPI's. - Troubles shoot and track job progress from...

**JOB RESPONSIBILITY** Responsible to open job in the system and ensuring all necessary documentation are prepare including commercial invoice, bill of lading, customer declaration, and other necessary paperwork. To communicate with shipping agents, suppliers, customers, and government agencies, to ensure that all required documents are submitted in a...

**JOB RESPONSIBILITY** Responsible to open job in the system and ensuring all necessary documentation are prepare including commercial invoice, bill of lading, customer declaration, and other necessary paperwork. To communicate with shipping agents, suppliers, customers, and government agencies, to ensure that all required documents are submitted in a...

Service Advisor: **Job Description**: - Resolves product or service problems by clarifying the customer’s complaint. Determining the cause of the problem. Selecting and explaining the best solution to solve the problem. Expediting correction or adjustment. Following up to ensure issue being resolve. - Provide quality service to both internal and external...

**Requirement**: - Coordinate and manage the day to day trucking includes truck planning & tracking Managing drivers - To handle customer enquiries - To prepare reports for Management - Must have strong self-discipline - At least min 2 year’s working experience in transport/trucking planning - Required language: English & Bahasa Malaysia - Preferred...

Requirement: - Coordinate and manage the day to day trucking includes truck planning & tracking - Managing drivers - To handle customer enquiries - To prepare reports for Management - Must have strong self-discipline - At least min. 2 year’s working experience in transport/trucking planning - Fresh grad encourage to apply Required language: English &...

Requirement: - Coordinate and manage the day to day trucking includes truck planning & tracking - Managing drivers - To handle customer enquiries - To prepare reports for Management - Must have strong self-discipline - At least min. 2 year’s working experience in transport/trucking planning - Fresh grad encourage to apply Required language: English &...

**JOB OVERVIEW** We are looking for an HR & Admin Manager to oversee all aspects of human resources and Admin practices and processes. **JOB DESCRIPTIONS** To handle entire Payroll administration To handle entire recruitment Process To handle ISO 22000 HR/Administrative documentation To develop the HR Policies and Procedures in compliance to the...

**JOB OVERVIEW** We are looking for an HR & Admin Manager to oversee all aspects of human resources and Admin practices and processes. **JOB DESCRIPTIONS** To handle entire Payroll administration To handle entire recruitment Process To handle ISO 22000 HR/Administrative documentation To develop the HR Policies and Procedures in compliance to the...