Customer Relations

6 months ago


Bandar Bukit Raja, Malaysia RedRadar International Sdn Bhd Full time

Guide customers through product usage, answer questions and collect feedback to improve satisfaction.
- Identify and address cancellation concerns with personalized calls, converting lost orders into sales.
- Identify trends and root causes of returns, cancellations, and other issues to improve processes.
- Implement strategies to retain key customers, drive repeat purchases, and improve retention rates.
- Collaborate with cross-functional teams (sales, marketing, operations) to optimize customer experience.

**Job Types**: Full-time, Permanent

Pay: RM3,000.00 - RM4,000.00 per month

Schedule:

- Monday to Friday

**Experience**:

- After sales services: 1 year (preferred)
- Customer Relations: 1 year (preferred)



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