Customer Experience

Job Requirements:MALAYSIAN ONLYAge: years oldMaximum Body Mass Index (BMI) of 252 days working and 2 days offRM2500 + RM450 (Allowance)Mandarin Speaker onlyWorking hours: 9AM - 9PM (Morning), 9PM - 9AM (Night),Minimum SPMJob Scope: Attend to passengers' enquiries on way finding airport facilities and other passengers' issues Proactively approach passengers...

Scope of Position The jobholder is responsible to perform A/C maintenance/modification/repair end to end project management for Asia -Pacific -based operators/lessors in order to improve customer proximity and maintain high service levels for Airbus customers. In addition, the job holder will support on-demand all queries on Asia-Pacific region This position...

Scope of Position The TSM is accountable for the anticipation, management and delivery of global coherence of the technical solution, in accordance with Airbus and Regulatory procedures, project cost, quality and lead-time requirements. Key Responsibilities -On-site survey/assessment management and repair anticipation. -Survey, Assessment, Repair and...

1. Obtain and provide up-to-date shipment statuses for in-transit shipments for all legs to all stakeholders, ensuring high levels of reactivity and accuracy. 2. Detect and resolve transport discrepancies in a timely manner, including decision making based on urgencies and cost impact, and escalation when necessary. 3. Challenge the transport service...

1. Obtain and provide up-to-date shipment statuses for in-transit shipments for all legs to all stakeholders, ensuring high levels of reactivity and accuracy. 2. Detect and resolve transport discrepancies in a timely manner, including decision making based on urgencies and cost impact, and escalation when necessary. 3. Challenge the transport service...

1. Obtain and provide up-to-date shipment statuses for in-transit shipments for all legs to all stakeholders, ensuring high levels of reactivity and accuracy.Detect and resolve transport discrepancies in a timely manner, including decision making based on urgencies and cost impact, and escalation when necessary.Challenge the transport service providers to...

Manages one or several of the following activities: **Manage the transport activities**: - Ensure transport management performance, & improvement control. - Implement and control KPIs (performance, cost, quality, environment). - Drive issue solving with a quick & simple alert/escalation process. - Propose and drive local, not disruptive and short term...

Manages one or several of the following activities: **Manage the transport activities**: - Ensure transport management performance, & improvement control. - Implement and control KPIs (performance, cost, quality, environment). - Drive issue solving with a quick & simple alert/escalation process. - Propose and drive local, not disruptive and short term...

Manages one or several of the following activities:Manage the transport activities: Ensure transport management performance, & improvement control. Implement and control KPIs (performance, cost, quality, environment). Drive issue solving with a quick & simple alert/escalation process. Propose and drive local, not disruptive and short term Improvement...

**Date**:19 Mar 2024 **Location**: Sepang, 10, MY, 64000 **Company**:Malaysia Airports Holdings Berhad **POSITION GENERAL SUMMARY** To drive Guest Experience Transformation Initiatives related to Culture Change with regard to MA Sepang context, towards the aspiration of embracing Happy Guest, Caring Host Culture **ESSENTIAL POSITION FUNCTIONS** -...

**They will play an important role in: -** - Prepare the Customs Duty and Tax documentation (K1) and make explanation to customers on the duty tax and other customs issues. - Respond to customers enquiries based on feedback from SF customs agent on a timely manner. - Responsible to ensure duty tax collection on shipment from customers prior customs...

**They will play an important role in: -** - Prepare the Customs Duty and Tax documentation (K1) and make explanation to customers on the duty tax and other customs issues. - Respond to customers enquiries based on feedback from SF customs agent on a timely manner. - Responsible to ensure duty tax collection on shipment from customers prior customs...

**They will play an important role in: -** - Prepare the Customs Duty and Tax documentation (K1) and make explanation to customers on the duty tax and other customs issues. - Respond to customers enquiries based on feedback from SF customs agent on a timely manner. - Responsible to ensure duty tax collection on shipment from customers prior customs...

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. **Customer...

Responsibilities: Greet and assist customers in a warm and welcoming manner. Provide information about spa services, packages, and promotions. Schedule appointments and manage booking systems efficiently. Handle inquiries, complaints, and feedback from customers promptly and professionally. Assist customers in selecting appropriate products based on their...

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.Customer...

They will play an important role in: - Prepare the Customs Duty and Tax documentation (K1) and make explanation to customers on the duty tax and other customs issues. Respond to customers enquiries based on feedback from SF customs agent on a timely manner. Responsible to ensure duty tax collection on shipment from customers prior customs clearance....

**Requirements** To manage customer order on daily basis within KPI target, act as a liaison, provide information related to customer order and resolve any emerging problems that our customer might face with accuracy and efficiency. To build sustainable relationships and trust with customer through open and interactive communication **Responsibility** 1...

**Requirements** To manage customer order on daily basis within KPI target, act as a liaison, provide information related to customer order and resolve any emerging problems that our customer might face with accuracy and efficiency. To build sustainable relationships and trust with customer through open and interactive communication **Responsibility** 1...

Job Title : Customer Experience Represntative Reports to : Customer Experience Manager Based at : Sepang Job purpose : Customer Experience Representative The Customer Experience Representative will be responsible for to deliver a smooth, unfragmented and consistent customer experience across all touchpoints and at all stages of the CAE Kuala Lumpur...