Customer Service

2 weeks ago


Sepang, Malaysia SF GLOBAL EXPRESS (M) SDN BHD Full time

**They will play an important role in: -**
- Prepare the Customs Duty and Tax documentation (K1) and make explanation to customers on the duty tax and other customs issues.
- Respond to customers enquiries based on feedback from SF customs agent on a timely manner.
- Responsible to ensure duty tax collection on shipment from customers prior customs clearance.
- Responsible to provide administration support between customer and gateway team.
- prepare, follow up, verify and submit Query Sheet document on shipment.
- Prepare report on daily basis to record all activities.
- Perform any tasks assigned from superior and management from time to time.

**Key Requirements**:

- Possess at least Diploma / Bachelor’s Degree in any field.
- MUST have working experience in Customer Service Field / Call Center environment.
- Good command in English and Bahasa Malaysia in both verbal and written.
- Good command in Mandarin is a added advantage.
- Proper phone etiquette with excellent interpersonal and good listening skills.
- **Basic salary + Allowance (Variable) + Incentive (Variable)**:

- Working days and hours:
**Monday and Friday: 8:30am to 5:30 pm**

**Alternate Saturday: 8:30 am to 12:30pm**

**Salary**: RM2,500.00 - RM2,800.00 per month

**Benefits**:

- Health insurance
- Professional development

Schedule:

- Monday to Friday
- Weekend jobs

Supplemental pay types:

- Attendance bonus
- Performance bonus

Ability to commute/relocate:

- Subang Jaya: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Can you work 5.5 days ?
- Can you work at KLIA?

**Education**:

- STM/STPM (required)

**Experience**:

- Customs Clearance: 1 year (required)



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