Customer Service Administrator

5 months ago


Sepang, Malaysia Reeracoen Malaysia Full time

**Overview**:
**Salary**:
3,300 MYR ~ 2,650 MYR**Industry**:
Retail/Distribution(Other)- As a member of our family-owned business, you will responsible in ensuring customer satisfaction and facilitating smooth interactions between our organization and its clients. Your primary responsibility will be to handle inquiries, resolve issues, and provide exceptional support to customers through various communication channels. As Customer Service Administrator, you will- Issue Resolution: Address customer concerns, troubleshoot problems, and strive for effective solutions to ensure a positive customer experience.
- Order Processing: Manage orders, returns, and exchanges efficiently and accurately, maintaining detailed records of transactions.
- Product Knowledge: Develop a deep understanding of our products or services to effectively address customer inquiries and provide relevant information.
- Documentation: Maintain comprehensive and accurate records of customer interactions, transactions, and resolutions in the company's database or CRM system including documentations of tour group transactions.
- Communication: Collaborate with internal teams such as sales, logistics, and finance to coordinate responses and resolve customer issues in a timely manner.
- Feedback Collection: Gather customer feedback and insights to identify trends, areas for improvement, and opportunities to enhance the customer experience.
- Process Improvement: Contribute ideas and suggestions for improving customer service processes, workflows, and systems to increase efficiency and customer satisfaction.
- Compliance: Adhere to company policies, procedures, and compliance standards while handling customer inquiries and processing transactions.

**Qualifications**:
**Requirement**:

- [ MUST ]- Must be willing to work in KLIA2
- Must be willing to work under shift (only AM shift and PM shift, no midnight shift)

[ ADVANTAGE ]- A diploma in hospitality, Operations Management, or a related field or proven experience in customer service, or a related field is a plus.
- Proficient in MS Office such as Word, Excel and PowerPoint, and preferably an SAP-related system.
- Has good interpersonal, customer-centric approach, problem-solving and communication skills in Mandarin, English, and ideally, a proficiency in an additional language.
- A can-do attitude and clear focus on achieving goals within a fast paced and dynamic work environment.**English Level**:
**Other Language**:
Malay, Cantonese, English

**Additional Information**:
**Benefit**:
・Basic = RM 2,000
・Transport Allowance = RM 450
・Meal Allowance = RM 200
・Incentive = RM 0 ~ RM 650 (Variable, depending on the monthly overall store sales)
・OT Pay
・Normal Day = OT hours x1.5
・Rest Days = OT hours x 2.0
・Public Holiday = OT hours x 3.0
・Company handphone provided
・AL: 14 days
・MC: 14 days
・Medical Insurance Coverage
・Dental Insurance Coverage
・Staff Discount
・Birthday Token
・Milestone Service:
・5 years (RM 1000)
・10 years (RM 3000)
・Company event for every main festival (Raya, CNY and Deepavali)
・Year End Celebration on December
・Engagement activities by quarterly with management approval

**Season Parking RM140/monthly under personal cost**Working Hour**:

- ~

**Holiday**:
5 days a week
2 shift working
1. (AM) 0900 ~ 1800
2. (PM) 1400 ~ 2300**Job Function**:

- Custmer support/service
- Customer service/Sales
- Retail sales



  • Sepang, Malaysia SEIYON RENT A CAR SDN BHD Full time

    **Warm Customer Reception**: Greet and welcome customers in a professional and friendly manner as they approach the counter. **Building Customer Relations**: Cultivate positive public relations with customers, with a focus on delivering exceptional service. **Wechat and Whatsapp Management**: Answer and refer calls and whatsapp, Wechat promptly, ensuring...

  • Customer Service

    5 months ago


    Sepang, Malaysia SF GLOBAL EXPRESS (M) SDN BHD Full time

    **They will play an important role in: -** - Prepare the Customs Duty and Tax documentation (K1) and make explanation to customers on the duty tax and other customs issues. - Respond to customers enquiries based on feedback from SF customs agent on a timely manner. - Responsible to ensure duty tax collection on shipment from customers prior customs...

  • Customer Service

    5 months ago


    Sepang, Malaysia SF GLOBAL EXPRESS (M) SDN BHD Full time

    **They will play an important role in: -** - Prepare the Customs Duty and Tax documentation (K1) and make explanation to customers on the duty tax and other customs issues. - Respond to customers enquiries based on feedback from SF customs agent on a timely manner. - Responsible to ensure duty tax collection on shipment from customers prior customs...

  • Customer Service

    5 months ago


    Sepang, Malaysia SF GLOBAL EXPRESS (M) SDN BHD Full time

    **They will play an important role in: -** - Prepare the Customs Duty and Tax documentation (K1) and make explanation to customers on the duty tax and other customs issues. - Respond to customers enquiries based on feedback from SF customs agent on a timely manner. - Responsible to ensure duty tax collection on shipment from customers prior customs...

  • Customer Services

    5 months ago


    Sepang, Malaysia MYNAZ EMPIRE SDN BHD Full time

    We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. **Customer...


  • Sepang, Malaysia AIRBUS CUSTOMER SERVICES SDN BHD Full time

    Scope of Position The jobholder is responsible to perform A/C maintenance/modification/repair end to end project management for Asia -Pacific -based operators/lessors in order to improve customer proximity and maintain high service levels for Airbus customers. In addition, the job holder will support on-demand all queries on Asia-Pacific region This position...

  • Customer Service

    5 months ago


    Sepang, Malaysia APPING TECHNOLOGY SDN BHD Full time

    **Requirements** To manage customer order on daily basis within KPI target, act as a liaison, provide information related to customer order and resolve any emerging problems that our customer might face with accuracy and efficiency. To build sustainable relationships and trust with customer through open and interactive communication **Responsibility** 1...

  • Customer Service

    5 months ago


    Sepang, Malaysia APPING TECHNOLOGY SDN BHD Full time

    **Requirements** To manage customer order on daily basis within KPI target, act as a liaison, provide information related to customer order and resolve any emerging problems that our customer might face with accuracy and efficiency. To build sustainable relationships and trust with customer through open and interactive communication **Responsibility** 1...


  • Sepang, Malaysia AIRBUS CUSTOMER SERVICES SDN BHD Full time

    Scope of Position The TSM is accountable for the anticipation, management and delivery of global coherence of the technical solution, in accordance with Airbus and Regulatory procedures, project cost, quality and lead-time requirements. Key Responsibilities -On-site survey/assessment management and repair anticipation. -Survey, Assessment, Repair and...


  • Sepang, Malaysia Airbus Customer Services Sdn Bhd Full time

    1. Obtain and provide up-to-date shipment statuses for in-transit shipments for all legs to all stakeholders, ensuring high levels of reactivity and accuracy. 2. Detect and resolve transport discrepancies in a timely manner, including decision making based on urgencies and cost impact, and escalation when necessary. 3. Challenge the transport service...


  • Sepang, Malaysia SEIYON RENT A CAR SDN BHD Full time

    **Warm Customer Reception**: Greet and welcome customers in a professional and friendly manner as they approach the counter. **Building Customer Relations**: Cultivate positive public relations with customers, with a focus on delivering exceptional service. **Wechat and Whatsapp Management**: Answer and refer calls and whatsapp, Wechat promptly, ensuring...

  • Assistant Manager

    5 months ago


    Sepang, Malaysia PKT Logistics Group Sdn Bhd Full time

    **RESPONSIBILITIES** To support Manager and to monitor departmental KPI to achieve company’s key business objectives. Responsible to monitor, manage and lead your team to adhere to company's rules and regulations. **DUTIES** 1. To carry out 3R (Reduce, Reuse, Recycle) practices within PKT Group of Companies. 2. To provide support and assist to...

  • Assistant Manager

    5 months ago


    Sepang, Malaysia PKT Logistics Group Sdn Bhd Full time

    **RESPONSIBILITIES** To support Manager and to monitor departmental KPI to achieve company’s key business objectives. Responsible to monitor, manage and lead your team to adhere to company's rules and regulations. **DUTIES** 1. To carry out 3R (Reduce, Reuse, Recycle) practices within PKT Group of Companies. 2. To provide support and assist to...

  • Training Administrator

    5 months ago


    Sepang, Malaysia CAE Kuala Lumpur Full time

    Maintain the staff personal file and student records in secure conditions. - To record instructors’ personal profile and all nature of leave. - To co-ordinate the scheduling for instructors on planned training and availability of related teaching materials. - To prepare instructor’s duty travel itinerary and hotel reservation. - To record and file all...


  • Sepang, Malaysia Pasxcel Full time

    We are seeking a dedicated and customer-oriented individual to join our team as a Customer Service Specialist. In this role, your primary responsibility will be to provide exceptional customer service and support to our valued customers. You will play a vital role in ensuring their satisfaction, addressing their concerns, and fostering long-term...


  • Sepang, Malaysia Asia Career Full time

    **RESPONSIBILITIES**: - Provides excellent service and continually strives to exceed expectations - Provide guests with verbal or written information about the facilities, services, rates, and area attractions. - Greet guests, provide them with necessities, and escort them to their treatment rooms or relaxation areas. - Actively promote spa packages and...


  • Sepang, Malaysia Asia Career Full time

    **RESPONSIBILITIES**: - Provides excellent service and continually strives to exceed expectations - Provide guests with verbal or written information about the facilities, services, rates, and area attractions. - Greet guests, provide them with necessities, and escort them to their treatment rooms or relaxation areas - Handle customer complaints, provide...


  • Sepang, Malaysia Airbus Customer Services Sdn Bhd Full time

    Manages one or several of the following activities: **Manage the transport activities**: - Ensure transport management performance, & improvement control. - Implement and control KPIs (performance, cost, quality, environment). - Drive issue solving with a quick & simple alert/escalation process. - Propose and drive local, not disruptive and short term...


  • Sepang, Malaysia Segi Astana Sdn Bhd Full time

    Attends to daily Customer Service operational tasks i.e customers contact point in the mall, resolve customers concerns such as lost and found items. - Attends to Mall campaigns, event redemption, and apps point approver. - Checking on tenants late opening, and early closure. - Must be willing to work on Shifts, Weekends and Public Holidays. **Job Type**:...


  • Sepang, Malaysia 1Millennium International Full time

    **Customer Service - Usherer** For Malaysian Only - Fluent in English & Bahasa Malaysia Basic salary : RM1800 Allowance : RM450 Overtime Working hour: 9am to 9pm(Morning) 9pm to 9am (Night) 2 days work, 2 days off day Qualification: - Minimum SPM - Pleasant personality, smart, good attitude & punctuality. - Minimum SPM or Diploma holder with...