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Front Office Supervisor
4 weeks ago
Company : Five Star Hotel
Location : Ampang, Kuala Lumpur
Job Scope:
- Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
- Set up accurate accounts for each guest according to their requirements.
- Enter Marriott Rewards information.
- Ensure rates match market codes, document exceptions.
- Secure payment prior to issuing room key, verify/adjust billing.
- Compile and review daily reports/logs/contingency lists.
- Complete cashier and closing reports.
- Supply guests with directions and property information.
- Accommodate guest requests, contacting appropriate staff if necessary.
- Follow up to ensure requests have been met.
- Process all payment types, vouchers, paid-outs, and charges.
- Balance and drop receipts.
- Count and secure bank at beginning and end of shift.
- Obtain manual authorizations and follow all Accounting procedures.
- Notify Loss Prevention/Security of any guest reports of theft.
- Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
- Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.
- Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
- Ensure adherence to quality standards. Enter and locate information using computers/POS systems.
- Stand, sit, or walk for an extended period of time.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
Benefits:
- Pre-Opening Experience / Certificate.
- Career Advancement.
- Competitive / Attractive Salary.
- Uniform provided.
- 5 days work per week / 45 hours.
- Medical, dental & optical coverage.
- Insurance coverage (GHS, GPA, GTL, CI)
- F&B staffs discount.
- Duty meals provided at our Cafe.
**Job Types**: Full-time, Fresh graduate
**Salary**: RM2,600.00 - RM3,500.00 per month
**Benefits**:
- Dental insurance
- Health insurance
- Meal provided
- Professional development
- Vision insurance
Schedule:
- Rotational shift
Supplemental pay types:
- Overtime pay
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