Customer Service Representative
5 months ago
DUTIES & RESPONSIBILITIES
1.Answering product and service questions; suggesting information about other products and services, mainly in logistics field
2.Resolves product or service problems by clarifying the customer's complaint;
3.Coordinate and monitor logistics operations via Air, sea and land for domestic/international destinations with customers, vendors, and appointed forwarders.
4.Handling of import/export domestic/international shipments via air or sea mode
5. Update customer the delivery update and track shipment as per the set SOPs
6. Liaise with the customers & operation team for order processing & ensure delivery without delay
7. Constantly update customers with the shipment tracking details
8. Ensure payment receipt before releasing the documents (as per the payment terms)
10. Collection of fund from client
11. Administrative task
12. Any other task as assigned by the superior
**REQUIREMENTS**:
- At least 1 year work experience in Import / Export / Logistics / Supply Chain
- Handles multiple tasks, switches priorities and focuses as needed.
- Detail oriented and keen problem solving abilities. Innovative thinker.
- Strong analytical skills
- Strong communication and extraordinary presentation skills
- Proficient in English & Bahasa Melayu
- Experience in MS Office (Excel, PowerPoint) will be an added advantage
**Ability to work independently with positive attitude**
- Full time position(s) are available
**Salary**: RM1,800.00 - RM3,000.00 per month
**Benefits**:
- Maternity leave
- Opportunities for promotion
- Parental leave
Schedule:
- Day shift
**Education**:
- STM/STPM (preferred)
**Experience**:
- Customer Care Specialist: 1 year (preferred)
**Language**:
- English (preferred)
- Bahasa (preferred)
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