Key Account Manager

7 months ago

Kuala Lumpur, Malaysia Novasyte Full time

Job Overview

Maximize sales growth in a specified geographical territory, consistent with Company strategy and objectives. This is achieved by educating and informing physicians and/or specified target audience on the value-added benefits of the customer’s products or services versus others in the marketplace.

Essential Functions
- Within a specific geographical territory, identify target customers through maintaining and analyzing customer records. Produce an appropriate territory business plan.
- Conduct sales interviews, carry out pre-call planning and preparation and develop a self analytical approach in order to identify learning areas from each call.
- May have ownership for managing relationships with identified key accounts and/or customer groups.
- Utilize pre-call planning and post-call analysis in line with Repetition Calling and Sequential Selling techniques.
- Effectively utilize the relevant software (e.g. Electronic Territory Management System, CRM systems) to maintain records updated and to report daily calls
- Create and use a record system for top target customers and maintain using relevant company and or client software.
- In consultation with customers, produce market access plans for the successful adoption of new product and services where necessary displacing existing products and services.
- Gain inclusion and or equivalent and create adoption by relevant prescribers in a variety of locations (e.g. general practices, hospitals).
- Organize and hold group events to optimize business that can be generated from them, liaising with business development colleagues as appropriate.
- Keep the Line Manager informed about changes in competitor activities and other market changes.
- Maintain an up-to-date sales/technical knowledge of any specialty and disease areas and relevant publications.
- Act as product champion for at least 1 product.
- Optimize company profitability by achieving targets related to the volume and frequency of customer contacts as set by the Line Manager.
- Act as a mentor for new recruits and provide occasional support for the team in Line Manager’s absence.
- Contribute to new starter training programs as required by the company or customer.
- Ensure the reporting of any identified Adverse Events in line with prevailing process and guidelines.
- Project a professional impression of the Company and act in accordance with the relevant Pharmaceutical Industry’s Code of Practice
- Perform other duties as assigned.

**Qualifications**:

- Bachelor's Degree Life Sciences or related field
- 5 years’ varied experience in a range of customer types and therapy areas
- Equivalent combination of education, training and experience.
- Good understanding of Pharma Market and related procedures.
- Understanding and general knowledge of health service at both national and local level in terms of structures and procedures.
- Knowledge of Secondary Care or Specialist arena including Diagnostics, Theatre, etc.
- Ability to build relationships with key opinion leaders and health representatives in the territory and in the specialty segment.
- Fluency software operating systems, such as MS Office and customer relationship management systems
- Demonstrable previous experience of face to face presentations to customers.
- Ability to mentor and train colleagues.
- Good verbal and written communication skills.
- Ability to manage own workload with mínimal guidance and to coordinate the work of others.
- Ability to monitor and plan to meet project objectives.
- Ability to establish and maintain effective working relationships with coworkers, managers and clients.

LI-CES

LI-PK

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world. Learn more at

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