Customer Service Representative
2 weeks ago
JOB PURPOSE
- Act as the first contact point for customers and clients on general enquires and feedbacks to ensure the company goals on customer and client expectation and satisfaction are met with.
- Receive, handle and manage inquiries and feedbacks from customer and clients.
KEY RESPONSIBILITIES
- Handle and manage customer enquiries, feedbacks and complaints to ensure customer satisfaction is achieved
- Receive, log, investigate and follow up with complaint dockets to ensure targeted KPI is met with
- Attend to ad hoc urgent matters to ensure the requests are dealt with promptly and managed properly
- Perform and process transactions in SAP accurately in a timely manner
- Churn out and prepare reports on timely manner
- Attend and participate in cross-functional discussions and meetings when needed
**REQUIREMENTS**:
- At least 1 year experience in similar role
**Job Type**: Permanent
**Salary**: RM1,800.00 - RM2,000.00 per month
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Bukit Jelutong: Reliably commute or planning to relocate before starting work (required)
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