Windows Operations Manager
4 months ago
**Summary**:
**Salary**:
Competitive
Team:
Information Technology
**Location**:
Malaysia - Global Development Campus, Johor Bahru
About us
The Dyson Business Services (DBS) organization provides process and service excellence to support Dyson’s growth ambitions with a goal of innovating and enhancing services over time to meet the changing needs of the business. This is a key role to provide the operational excellence in DBS Centre, driving the process improvements and automation in Finance Services. Our goal is to be the trusted and preferred partner with the Business. We act at the forefront when it comes to deploying technology to design scalable solutions. We are competent and passionate about work - highly resilient to challenges.
About The Role
Reporting: Head of Service Operations (Workplace Technology Service)
You will be accountable for overseeing the day-to-day operations of a highly performant, fit for purpose and compliant Windows and Cloud User End Point management environment across all Dyson Windows user estate globally.
The Dyson Windows and Cloud user base is made up of various user personas and therefore differing user expectations and demands across our Executive Team, Research and Design, Manufacturing, Supply Chain, Retail, Commercial and core support functions e.g.HR, Finance, IT etc.
**Responsibilities**:
- Be accountable for the service delivery of Windows and Cloud End User Computing Operations via a strategic third party across the hardware, build, patching, licensing, management in the Windows End User Computing Estate.
- Be able to technically hold Dyson’s external partner to account in the Windows and Cloud End User estate i.e., you must be technically skilled in MS Windows, Intune, and Azure
- Effectively manage the Windows and Cloud service delivery partner to ensure compliance to SLA’s, KPI’s, XLA’s and Dyson’s policies and processes. You will also ensure that effective monitoring, alerting, and service processes are defined and in place.
- Be responsible for the Service Delivery governance and reporting with the third party along with upward reporting to Senior WTS Team members on MS Windows service delivery including incidents, problem, change and request management.
- Using data driven insights, suggest and deliver service improvements that align to the broader WTS service strategy of shift left, automation, selfheal, and self help.
- Work collaboratively with WTS Project Delivery teams to ensure any projects delivered into the Windows and Cloud environment are transitioned into service operations smoothly with mínimal impact to users.
- Work with the third-party support partner to drive continual service improvements.
- Provide escalation support in the event of major incidents or senior level escalations.
- Ensure strong supplier relationships and management of Windows and Cloud service providers.
- Seek and act on feedback from Windows and Cloud platform users on the quality-of-service delivery - leveraging the wider WTS global team where required.
- Ensure that where applicable MS Windows EUC services are delivered in a persona-based approach with consideration given to the Dyson Executive team and Research and Design aligned users.
- Ensure regular user/customer engagement especially with Research and Design users in order to continually drive improvement into the service delivery.
- Ensure compliance to Dyson’s standards, policies, and processes.
- Stay abreast of trends in the Workplace technology service and end user support, management, technologies, sourcing, policies, procedures, and other external changes that could have an impact on IT End User Windows and Cloud services.
Location & Commitments
- JB, Full Time.
About you
- At least five years’ experience in a similar End User Computing operational role in a company of a similar size, scale, and complexity as Dyson
- Demonstrable experience of effective technical and contractual management of suppliers delivering End User Computing services
- Strong customer service focus on technical service delivery
- Technically proficient in Windows and Cloud End User Computing with experience in:
- Windows build creation and management
- Windows 7 Enterprise and onwards and management
- SCCM/Endpoint manager (Intune)
- Understanding of Auto Pilot and modern OS/Application servicing technologies
- Traditional group policy and modern Intune based App / Device policies.
- Azure and Google Cloud Platform
- Familiarity with Networking concepts such as IPv4, IPv6, TCP/UDP, LAN and Wi-Fi, DNS, Proxy, VLAN and Firewall configurations
- Experience with the Command Line and Scripting (Batch and PowerShell)
- Knowledge of HP and DELL hardware
- Virtual Desktop Infrastructure (VDI)
- Knowledge of Security technologies like AV, AM, EDR, SSO and MFA
- Dynamic and enthusiastic personality, combining flexibility and creativity.
- Outstanding interpersonal communication skills and ability to communicate effect
-
Assistant IT Manager
5 months ago
Johor Bahru, Malaysia MIDAS MERGE SDN. BHD Full timeResponsible for the following duties: 1. Assist the IT Manager to plan & manage the entire IT infrastructure and system related activities, which include projects, operations, resources and MIS related matter Network & System Support Unit, Data Center Operations, and System Operations Team, to ensure their availability, workability and timely deployment. 2....
-
IT / Operation Supervisor
4 months ago
Johor Bahru, Malaysia RC SUREBITE SUPPLIES SDN BHD Full timea. Oversee the POS system set up, implementation, integration, training, and to ensure its smooth daily running. b. To maintain an updated schedule of IT related assets of the Company and to provide the management with periodic reports when required, as well as to improve the system performance. c. Implement projects and perform various IT functions...
-
Operation Admin Assistant/ Executive
5 months ago
Johor Bahru, Malaysia Solid Corporation Sdn Bhd Full timeTo oversee daily branch operations and provide assistance and support to branches; - To liaise and work closely with internal departments as well as external parties such as auditors; - To ensure the compliance of local authority; - To maintain productive communication with other branches / departments and convey important information, messages or...
-
Operations Manager
5 months ago
Johor Bahru, Malaysia Designer Cats Sdn Bhd Full timeerseeing Areas: The Operations Manager will oversee all operational aspects of the company, including but not limited to supply chain, inventory management, quality control, budgeting, customer service, manufacturing, and retail operations. The role encompasses a holistic approach to managing the diverse services provided by the company, ensuring efficiency,...
-
Intern IT Executive
5 months ago
Johor Bahru, Malaysia ELITE ADVANCE SERVICE SDN BHD Full timeJob Responsibilities: - Provide level 1 onsite IT support services to internal users - Execute employee on-boarding and off-boarding procedures, including account and equipment setup and decommissioning. - Corporate with System and Network team for Level 2 support case troubleshooting IT assets management according relate policy and guidelines - Maintain...
-
Operation Manager
5 months ago
Johor Bahru, Malaysia OXYZ Health & Wellness Sdn Bhd Full time**Job Responsibilities:** - Ensure all operations are carried on in an appropriate, cost-effective way - Improve operational management systems, processes and best practices - Purchase materials, plan inventory efficiency - Help the organization’s processes remain legally compliant - Formulate strategic and operational objectives - Manage budgets and...
-
Operations Manager
5 months ago
Johor Bahru, Malaysia Gratitude Inc. Full time**Role**:Operations Manager **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: BPO Voice Process BPO Skills Operation Skills BPO Operations BPO industry Operations Manager Team lead operation - Role: Operations Manager Location:...
-
Operations Manager
4 months ago
Johor Bahru, Malaysia Gratitude Inc. Full time**Role**:Operations Manager **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: BPO Voice Process BPO Skills Operation Skills BPO Operations BPO industry Operations Manager Team lead operation - Role: Operations Manager Location:...
-
Operation Manager
5 months ago
Johor Bahru, Malaysia Kensington Strata Management Sdn Bhd Full time**Job Descriptions**: - Working locations : JB & KL - Responsible for the management of services and processes that support the core function of building operation - Manages, plan, and directs the day to day facility operations of the site engaged by company - Formulate policies, manage daily operations and maintain smooth operations at sites under your...
-
Operations Manager
5 months ago
Johor Bahru, Malaysia SINERGIA TALENTS SDN BHD Full time**Job Overview** The Operations Manager is responsible for _**managing the day-to-day operations in the Malaysia plant**_. This position involves working with the Management team on all aspects of the operation to maintain and improve the efficiency and effectiveness of the company's employees and processes. The Operations Manager will also need to work on...
-
Operations Manager
4 months ago
Johor Bahru, Malaysia People Pathfinders Sdn Bhd Full time**The Company** Our client is a specialist in global container logistics with 40000 employees globally. The company focuses on freight forwarding, contract logistics and port logistics, managing complex supply chains and provides a wealth of innovative value-added services. The Operations Manager will be based in Johor Bahru. **The Operations Manager will...
-
Operation Manager
5 months ago
Johor Bahru, Malaysia J&S milk milk Sbn Bhd Full time**Strategic Planning**: Collaborating with senior management to develop and implement operational strategies aligned with the organization's overall goals and objectives. - **Process Optimization**: Analyzing existing processes and workflows to identify inefficiencies and areas for improvement. Implementing changes to streamline operations, reduce costs, and...
-
Operations Manager
5 months ago
Johor Bahru, Malaysia Sinergia Talents Sdn Bhd Full time**Job Overview** The Operations Manager is responsible for **managing the day-to-day operations in the Malaysia plant**. This position involves working with the Management team on all aspects of the operation to maintain and improve the efficiency and effectiveness of the company’s employees and processes. The Operations Manager will also need to work on...
-
Operations Manager
5 months ago
Johor Bahru, Malaysia Nala Groups Full timePosition: Operations Manager Company Background: Cosmetic & Skincare Manufacturer Working Location: Taman Perindustrian Parit Bakar, Muar Working Hours: Monday to Friday (8.30am-5.30pm) & Alternate Saturday (8.30 am-1.30 pm) Salary Range: Basic RM 5,000 - RM6,000 (Benefits will be disclosed in interview session) Jobs Requirements: - At least have...
-
Assist. Operation Manager
5 months ago
Johor Bahru, Malaysia PNE ELECTRIC SDN BHD Full time**Job description** **Responsibilities**: - Develops and implements operational strategies, policies, and procedures to improve efficiency and effectiveness. - Collaborates with other departmental teams to establish business goals, objectives, and targets. - Monitors and evaluate operational performance, identify areas for improvement and implement...
-
Operation Manager
5 months ago
Johor Bahru, Malaysia Pro-Select Recruit Full timeOur valued client is actively seeking a dedicated **Operation Manager **to become an integral part of their respected team. **Work location: Ulu Tiram** **Industry: Building material supplier** **What do** **we have for you?** - Bonuses & increments - 5.5 days of work per week - Free & secure parking **Responsibilities**: - Supervise daily warehouse...
-
Operations Manager
5 months ago
Johor Bahru, Malaysia Antasis Inc Full time**Antasis Inc.** are looking for Operations Manager to drive efficiency and excellence at our Malaysia Site. **What you should do**: - Managing daily operations, including collaborating with HR, QA, TLs, AMs, WFM, and agents. - Serving as the second-to-last point of contact for escalations. - Handling MBR data and preparing all presentations. - Reporting...
-
Planning Manager
5 months ago
Johor Bahru, Malaysia Projek Teknologi 6D Sdn Bhd Full timeThe Manager, Data Center Operations has overall responsibility for planning, directing and coordinating activities pertaining to the day-to-day support of the data centers. They are responsible for managing the team that develops and carries out data center infrastructure technology projects. **Responsibilities**: - Maintain data centers and environmental...
-
Operation Manager
5 months ago
Johor Bahru, Malaysia WANIX ENTERPRISE SDN. BHD. Full timeDirects daily operations of food service operations to ensure employees have appropriate equipment, inventory and resources to perform their jobs and meet goals and deadlines. - Oversees the preparation, portioning, garnishing, presentation and safe storage of food. - Ensures that kitchen, equipment, storage facilities and dining room are sanitary, neat and...
-
Operation Manager
5 months ago
Johor Bahru, Malaysia Designer Cats Sdn Bhd Full time**Responsibilities**: - Oversee the entire operation of Designer Cats Malaysia, including the cats indoor play area, mini petting zoo, outdoor cafe, and cat cafe. - Develop and implement strategies to enhance operational efficiency and improve guest experience. - Manage budgets, forecast needs, and control expenditures. - Supervise, train, and evaluate...