Human Resource Associate- Mandarin Speaker

3 weeks ago

Kuala Lumpur, Malaysia Gratitude Inc. Full time

**Role**:Executive/ Senior Executive - Administration

**Timings**:Flexible (Permanent)

**Industry**:BPO

**Work Mode**:Work from office

**Functional Area**:Human Resources

Key Skills: Hiring SAP HR HR Analyst Senior level hiring BPO Hiring MS Tools good communication skills "International Hiring" Knowledge of MS Office - Excel, PowerPoint, Word Proficient in the Mandarin language Must be fluent in speaking both Mandarin and English
- Position: Human Resource Associate - Mandarin Speaker**

**Location: Kuala Lumpur**

**Salary Range: MYR 2.6-4.9k (Sr. Process Executive) | MYR 4k - 6k (Process Specialist)**

**Level: JL 2A (Sr. Process Executive) | JL 3A (Process Specialist)**

**Responsibilities**:
*HR Admin. Associate (JL 2A):*
- Process Hire to Retire transactions, including updating positions, creating new employee records, and providing new hire information to Payroll/Benefits.
- Manage Job Requisition, update job and salary-related changes, and generate employee verification letters.
- Handle employment reference letters/verification of employment letters digitally.
- Update voluntary and involuntary exit data in the system.
- Support in updating redundancy and redeployment activities in the employee data system.
- Escalate non-transactional issues promptly and adhere to established protocols.
- Maintain service level agreements.

*Process Specialist (JL 3A):*
- Process and support end-to-end Hire to Retire transactions.
- Conduct quality checks on all HR transactions and Recruitment admin activities.
- Provide assistance in resolving level 2 & 3 questions on HR transactions and Recruitment admin activities.
- Escalate non-transactional production issues promptly, following established protocols.
- Contribute to process transformation and automations.
- Respond to escalated issues from HR professionals and HR managers.
- Support Team Lead in training, daily reviews, and resolution of escalations.
- Maintain service level agreements.

**Requirements**:
*Common Requirements for Both Positions:*
- 1-3 years of experience in HR Administration processes with at least 2 years in an HR organization.
- Graduate in any stream.
- Strong written and verbal communication skills.
- Results and deadline-driven with the ability to work independently and as part of a team.
- Minimum 2 years of experience with HR systems such as SuccessFactors, SAP, Workday, etc.
- Computer proficiency (MS Office - Word, Excel, and Outlook).
- Proficient in Chinese Mandarin & English language (Read, Write, Speak).

*Good to Have:*
- Experience specific to Hire to Retire Data administration for Global (US, EMEA, APAC) clients will be an added advantage.

**How to Apply**:

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