Wso Operations Lead/manager

3 weeks ago

Kuala Lumpur, Malaysia S&P Global Full time

**About the Role**:
**Grade Level (for internal use): 10 About the Role**:
**The Team**:
S&P Global's Wall Street Office is an industry leader in leveraged loan and high-yield solutions and provides comprehensive products and services for portfolio management, administration, reporting, and analysis. The Managed Services team provides core general ledger support and processing for our clients’ $850B+ on the platform across a range of services and integrated data and software offerings.

**Responsibilities and Impact**:
Lead and motivate the team to generate new ideas and create efficiencies

Create weekly dashboards to review and track progress on the team’s metrics

Provide in-depth analysis to management where the team fell short on internal/external SLA’s, along with proposed remediation plans to correct going forward

Organize, construct and present key performance indicators (KPI) and key risk indicators (KRI) to management and senior management as the overall team owner

Monitor FreshDesk (mail flow system) response times across the team to ensure client obligations are being met on time

Keep track of Integration Utility (internal software system) daily to make sure assets are subscribed and updated to help prevent delays in processing

Conduct weekly meetings with the team to share knowledge and create accountability

Provide detailed processing guidance to others on the team to help support analytical development

Support team members with client calls and provide feedback on how to improve and build client relationships

Represent their team in the internal Ideas Committee board, collecting product and process improvements from all team members; help prioritize enhancements to be in line with WSO Product Board roadmap and overall team strategy

**Compensation/Benefits Information**:
S&P Global states that the anticipated base salary range for this position is $ 61,846.00 to $ 110,130.25. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses and certifications.
In addition to base compensation, this role is eligible for an annual incentive plan.
This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here.

**What We’re Looking For**:
**Basic Required Qualifications**:
BA or BS or equivalent experience

Accounting / Finance Major preferred

WSO/LoanIQ/Syndicated Loan experience between 2-5 years

**Additional Preferred Qualifications**:
WSO loans processing knowledge

Leadership experience between 2 - 10 years

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

What’s In It For You?

**Our Purpose**:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

**Our People**:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

**Our Values**:
Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

**Benefits**:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

**Our benefits include**:
**Health & Wellness**: Health care coverage designed for the mind and body.

**Flexible Downtime**: Generous time off helps keep you energized for your time on.

**Continuous Learning**: Access a wealth of resources to grow your career and learn valuable new skills.

**Invest in Your Future**: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan con

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