Assistant Reservation Manager
6 months ago
Manages the guest experience by ensuring the following is provided: - Thoughtful and attentive service with relaxed efficiency - Complete responsiveness to the desires of our guests - The quality of hospitality is optimized - Supervises day to day operations of the Reservation department. - Works closely with the Sales department regarding Prepaid Card, group bookings, VIP bookings, establishing new corporate accounts and ensures cut off dates are adhered to. - Prepares and monitors associates rosters - Maintains and/or develops applicable procedures in the Reservations department - Ensures efficient methods and liaison between shift and department sections to carry out work procedures - Monitors room inventory control overbooking situation. - Updates associates on room rate changes and all Sales & Marketing programmes - Updates associates on rules and policies governing special promotions - Ensures room rates are updated in Hotel Operations System - Tracking of no-shows and cancellations and improvises procedures to rectify such situations - Up selling of rooms to maximize revenue and yield - Periodically checks on associates work, their attendance and grooming - Maintain close business relations with travel agencies, corporate representatives and government bodies - Ensures all correspondences are replied within 24 hours - Produces periodical rooms forecast and statistical reports in collaboration with Sales & Marketing. - Keeps the management updated on rooms inventory - Ensures that associates promote the hotel facilities and services - Monitor the standard Greeting by the associates at all times. - Performs other duties as deemed necessary by Superior - Responsible for recording Company/Travel Agent Rates both in system and correspondence file - Observes and ensures that proper telephone manners are maintained at all times - Follows up tentative bookings and update reservation status - Review room blocking for Long Stay and special group request. - Review arrival report daily. - Responsible for preparation of occupancy forecast. - Implement of BWR member to achieve monthly target
8 KIA PENG SUITES IS A BRAND NEW SERVICED RESIDENCE IN KUALA LUMPUR.
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent
-
Assistant Reservations Manager
6 months ago
Kuala Lumpur, Malaysia Marriott International, Inc Full time**Job Number** 24059232 **Job Category** Reservations **Location** The St. Regis Kuala Lumpur, No 6 Jalan Stesen Sentral 2, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for soliciting and managing of reservations...
-
Reservations Assistant
3 months ago
Kuala Lumpur, Malaysia HOTEL PUDU PLAZA Full time**Key Responsibilities** - **Reservation Management**:_ - Accurately input and update reservation details in the hotel’s reservation system. - Confirm, modify, and cancel reservations as needed. - **Customer Service**:_ - Provide prompt and courteous responses to guest inquiries, addressing any concerns or special requests. - Offer information about hotel...
-
Reservations Manager
6 months ago
Kuala Lumpur, Malaysia Marriott International, Inc Full time**Additional Information** Malaysian Only. **Job Number** 24068570 **Job Category** Reservations **Location** Aloft Kuala Lumpur Sentral, No. 5 Jalan Stesen Sentral, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for...
-
Reservation Manager
6 months ago
Kuala Lumpur, Malaysia Marriott International, Inc Full time**Job Number** 24074785 **Job Category** Reservations **Location** Sheraton Imperial Kuala Lumpur Hotel, Jalan Sultan Ismail, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for soliciting and managing of reservations...
-
Assistant Reservation Manager
6 months ago
Kuala Lumpur, Malaysia Marriott International, Inc Full time**Job Number** 24083798 **Job Category** Reservations **Location** Renaissance Kuala Lumpur Hotel & Convention Centre, Corner of Jalan Sultan Ismail and Jalan Ampang, Kuala Lumpur, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks,...
-
Reservation Assistant
4 months ago
Kuala Lumpur, Malaysia Golden Destinations by ICE HOLIDAYS Sdn Bhd Full time**Requirements** - Fresh graduates from diploma / related field or Tourism & Hospitality who are interested to start their career - Or minimum 1 to 2 years of working experience in the service industry will be an added advantage for this position - Require Language(s) (write, read & speak) - English, Mandarin, Bahasa Malaysia (Optional) - Good follow up...
-
Reservations Assistant
6 months ago
Kuala Lumpur, Malaysia Marriott International, Inc Full time**Job Number** 24093720 **Job Category** Reservations **Location** The St. Regis Kuala Lumpur, No 6 Jalan Stesen Sentral 2, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received...
-
Reservation Manager
6 months ago
Kuala Lumpur, Malaysia FUN AND SUN HOLIDAYS SDN BHD Full time1. Handling And Managing Reservations Process Through Various Communication Platforms. 2. Handle Inquiries And Obtain Correct Information Regarding Details Of Reservation. 3. Confirm And Process Reservation Requests. 4. Ensure All Information Pertaining To Reservations Are Properly Taken And Entered Into The System. 5. Correspondence With Different Airlines...
-
Complex Reservations Manager
6 months ago
Kuala Lumpur, Malaysia Marriott International, Inc Full time**Job Number** 24033456 **Job Category** Reservations **Location** Renaissance Kuala Lumpur Hotel & Convention Centre, Corner of Jalan Sultan Ismail and Jalan Ampang, Kuala Lumpur, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for soliciting and...
-
Reservation Executive
6 months ago
Kuala Lumpur, Malaysia Ibis Styles Kuala Lumpur Fraser Business Park Full timeThe Reservation Executive plays a crucial role in managing reservations, ensuring smooth booking processes, and providing excellent customer service. Fresh graduates are welcome to apply, as this role offers an opportunity for entry-level professionals to kick-start their career in the hospitality industry. **Responsibilities**: - **Reservation...
-
Reservation Assistant
6 months ago
Kuala Lumpur, Malaysia Cosmo Hotel Kuala Lumpur Full time**Duties & Responsibilities** To be responsible in providing the most efficient and courteous hotel reservations service and to undertake other duties and responsibilities as required by the Management. - To lead Reservations Agent’s Team and ensure their tasks are carried out efficiently. - To work closely with other department especially Front Office...
-
Mgr-reservations
7 months ago
Kuala Lumpur, Malaysia Marriott International, Inc Full time**Job Number** 24100108 **Job Category** Reservations **Location** The Westin Kuala Lumpur, No 199 Jalan Bukit Bintang, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for soliciting and managing of reservations...
-
Revenue and Reservation Executive
6 months ago
Kuala Lumpur, Malaysia Else Kuala Lumpur Full time**ELSE KUALA LUMPUR** **Job title: Revenue & Reservation Executive** **Department: Sales & Marketing** **Report to: Revenue Manager** **Position Summary**: - The Revenue & Reservation Executive is responsible for the hotel reservation & partly of revenue in the absent of Revenue Manager. To assist Revenue Manager in ensuring rates, inventory and revenue...
-
Reservation & Revenue Assistant
6 months ago
Kuala Lumpur, Malaysia Hyatt House Kuala Lumpur Full timeSummary Administration - Ensures that an efficient and accurate filing system, both manually as well as electronically is maintained at all times. - Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the hotel. - Establishes an efficient trace File to ensure that all business booked is properly tracked. - Assists...
-
Reservation Supervisor
6 months ago
Kuala Lumpur, Malaysia Sunway Velocity Hotel Kuala Lumpur Full time**Duties & Responsibilities** To be responsible in providing the most efficient and courteous hotel reservations service and to undertake other duties and responsibilities as required by the Management. Product Knowledge: - Reports to Reservation/E-Commerce Manager - To assist Reservation Manager/E-Commerce Manager with the forecasting (with relevant...
-
Revenue & Reservation Manager
4 months ago
Kuala Lumpur, Malaysia Else Kuala Lumpur Full time**Duties & Responsibilities**: **Revenue**: - Analyze market trends, competitor performance, and historical data to identify revenue opportunities and recommend pricing strategies. - Develop and implement pricing strategies and tactics to optimize revenue across different market segments and distribution channels. - Monitor and adjust room rates,...
-
Assistant Reservation Manager
7 months ago
Kuala Lumpur, Malaysia Tamu Hotel & Suites Kuala Lumpur Full time**Job description** **Salary**: RM3,500.00 - RM4,500.00 per month **Benefits**: - Health insurance - Parental leave Schedule: - Day shift Ability to commute/relocate: - Kuala Lumpur: Reliably commute or planning to relocate before starting work (required) **Education**: - Diploma/Advanced Diploma (preferred) **Experience**: - Hotel Reservation: 3...
-
Reservation Agent
3 months ago
Kuala Lumpur, Malaysia Eastin Hotel Kuala Lumpur Full timeEastin Hotel Kuala Lumpur is a distinguished 5-Star business class hotel offering 388 rooms of international standards. Nestled in the upscale locale of Jalan Damansara, our hotel enjoys a strategic location surrounded by golf courses, shopping malls, and office buildings. Perfectly situated for both business and leisure travelers, Eastin Hotel is just a...
-
Reservation Assistant
6 months ago
Kuala Lumpur, Malaysia Cosmo Hotel Kuala Lumpur Full timeTo confirm reservations for rooms according to the room’s availability. - Accord the rates that are currently in effect and arrange the billing according to the hotel procedures. - To handles all group tours/ conventions including the rooming list. - To record all reservations neatly and accurately on prescribed forms. - To neatly file all updated...
-
Reservations Agent
6 months ago
Kuala Lumpur, Malaysia Marriott International, Inc Full time**Job Number** 24033451 **Job Category** Reservations **Location** Renaissance Kuala Lumpur Hotel & Convention Centre, Corner of Jalan Sultan Ismail and Jalan Ampang, Kuala Lumpur, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests,...