Assistant Reservations Manager

5 months ago

Kuala Lumpur, Malaysia Marriott International, Inc Full time

**Job Number** 24059232

**Job Category** Reservations

**Location** The St. Regis Kuala Lumpur, No 6 Jalan Stesen Sentral 2, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Responsible for soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; no work experience required.

OR
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.

**CORE WORK ACTIVITIES**

**Understanding Markets & Maximizing Revenue**
- Identifies new reservations sales business to achieve personal and property revenue goals.
- Understands the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
- Closes the best opportunities for the property based on market conditions and property needs.
- Monitors same day selling procedures to maximize room revenue and control property occupancy.
- Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.

**Conducting Daily Reservations Sales Activities**
- Responds to incoming reservations sales opportunities for the property that are outside parameters of the.
- Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
- Uses sales resources and administrative/support staff effectively.
- Assists in monitoring group reservation forecast data.
- Coordinates with sales and Convention Services to process rooming lists and reservation cards.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
- Assists with monitoring accuracy of reservation sales orders within tracking systems.
- Tracks no-show reservations and processes charges as needed.
- Checks daily arrivals to ensure all necessary billing instructions are applied to reservations.
- Manages wait list and prioritizes order of wait list contacts to be made.
- Prepares work and maintenance orders.

**Providing Exceptional Customer Service**
- Supports customer loyalty and property’s brand standards by delivering service excellence throughout each customer experience.
- Services our customers in order to grow share of the account.
- Provides excellent customer service consistent with the daily service basics of the brand.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
- Sets a positive example for guest relations.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
- Handles guest complaints and disputes following the instant pacification procedures.

**Managing and Conducting Human Resource Activities**
- Monitors reservations sales agents while on phone calls.
- Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- Utilizes all available on the job training tools for employees.
- Creates monthly labor scheduling for team.

**Additional Responsibilities**
- Utilizes applicable intranet for resources and information.
- Creates contracts as required.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel

  • Reservations Assistant

    2 months ago

    Kuala Lumpur, Malaysia HOTEL PUDU PLAZA Full time

    **Key Responsibilities** - **Reservation Management**:_ - Accurately input and update reservation details in the hotel’s reservation system. - Confirm, modify, and cancel reservations as needed. - **Customer Service**:_ - Provide prompt and courteous responses to guest inquiries, addressing any concerns or special requests. - Offer information about hotel...

  • Reservations Manager

    5 months ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Additional Information** Malaysian Only. **Job Number** 24068570 **Job Category** Reservations **Location** Aloft Kuala Lumpur Sentral, No. 5 Jalan Stesen Sentral, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for...

  • Reservation Manager

    5 months ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 23125645 **Job Category** Reservations **Location** Sheraton Imperial Kuala Lumpur Hotel, Jalan Sultan Ismail, Kuala Lumpur, Wilayah Persekutuan, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for soliciting and managing of reservations sales-related...

  • Reservation Manager

    5 months ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 24074785 **Job Category** Reservations **Location** Sheraton Imperial Kuala Lumpur Hotel, Jalan Sultan Ismail, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for soliciting and managing of reservations...

  • Assistant Reservation Manager

    5 months ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 24083798 **Job Category** Reservations **Location** Renaissance Kuala Lumpur Hotel & Convention Centre, Corner of Jalan Sultan Ismail and Jalan Ampang, Kuala Lumpur, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks,...

  • Reservation Assistant

    3 months ago

    Kuala Lumpur, Malaysia Golden Destinations by ICE HOLIDAYS Sdn Bhd Full time

    **Requirements** - Fresh graduates from diploma / related field or Tourism & Hospitality who are interested to start their career - Or minimum 1 to 2 years of working experience in the service industry will be an added advantage for this position - Require Language(s) (write, read & speak) - English, Mandarin, Bahasa Malaysia (Optional) - Good follow up...

  • Reservations Assistant

    5 months ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 24093720 **Job Category** Reservations **Location** The St. Regis Kuala Lumpur, No 6 Jalan Stesen Sentral 2, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received...

  • Reservation Manager

    5 months ago

    Kuala Lumpur, Malaysia FUN AND SUN HOLIDAYS SDN BHD Full time

    1. Handling And Managing Reservations Process Through Various Communication Platforms. 2. Handle Inquiries And Obtain Correct Information Regarding Details Of Reservation. 3. Confirm And Process Reservation Requests. 4. Ensure All Information Pertaining To Reservations Are Properly Taken And Entered Into The System. 5. Correspondence With Different Airlines...

  • Complex Reservations Manager

    5 months ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 24033456 **Job Category** Reservations **Location** Renaissance Kuala Lumpur Hotel & Convention Centre, Corner of Jalan Sultan Ismail and Jalan Ampang, Kuala Lumpur, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for soliciting and...

  • Reservation Executive

    5 months ago

    Kuala Lumpur, Malaysia Ibis Styles Kuala Lumpur Fraser Business Park Full time

    The Reservation Executive plays a crucial role in managing reservations, ensuring smooth booking processes, and providing excellent customer service. Fresh graduates are welcome to apply, as this role offers an opportunity for entry-level professionals to kick-start their career in the hospitality industry. **Responsibilities**: - **Reservation...

  • Reservation Assistant

    5 months ago

    Kuala Lumpur, Malaysia Cosmo Hotel Kuala Lumpur Full time

    **Duties & Responsibilities** To be responsible in providing the most efficient and courteous hotel reservations service and to undertake other duties and responsibilities as required by the Management. - To lead Reservations Agent’s Team and ensure their tasks are carried out efficiently. - To work closely with other department especially Front Office...

  • Assistant Reservation Manager

    5 months ago

    Kuala Lumpur, Malaysia KING OF THE HILL 8KIA PENG SDN BHD Full time

    Manages the guest experience by ensuring the following is provided: - Thoughtful and attentive service with relaxed efficiency - Complete responsiveness to the desires of our guests - The quality of hospitality is optimized - Supervises day to day operations of the Reservation department. - Works closely with the Sales department regarding Prepaid Card,...

  • Mgr-reservations

    6 months ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 24100108 **Job Category** Reservations **Location** The Westin Kuala Lumpur, No 199 Jalan Bukit Bintang, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for soliciting and managing of reservations...

  • Revenue and Reservation Executive

    5 months ago

    Kuala Lumpur, Malaysia Else Kuala Lumpur Full time

    **ELSE KUALA LUMPUR** **Job title: Revenue & Reservation Executive** **Department: Sales & Marketing** **Report to: Revenue Manager** **Position Summary**: - The Revenue & Reservation Executive is responsible for the hotel reservation & partly of revenue in the absent of Revenue Manager. To assist Revenue Manager in ensuring rates, inventory and revenue...

  • Reservation & Revenue Assistant

    5 months ago

    Kuala Lumpur, Malaysia Hyatt House Kuala Lumpur Full time

    Summary Administration - Ensures that an efficient and accurate filing system, both manually as well as electronically is maintained at all times. - Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the hotel. - Establishes an efficient trace File to ensure that all business booked is properly tracked. - Assists...

  • Reservation Supervisor

    5 months ago

    Kuala Lumpur, Malaysia Sunway Velocity Hotel Kuala Lumpur Full time

    **Duties & Responsibilities** To be responsible in providing the most efficient and courteous hotel reservations service and to undertake other duties and responsibilities as required by the Management. Product Knowledge: - Reports to Reservation/E-Commerce Manager - To assist Reservation Manager/E-Commerce Manager with the forecasting (with relevant...

  • Reservation Supervisor

    5 months ago

    Kuala Lumpur, Malaysia Sunway Velocity Hotel Kuala Lumpur Full time

    **Duties & Responsibilities** To be responsible in providing the most efficient and courteous hotel reservations service and to undertake other duties and responsibilities as required by the Management. Product Knowledge: - Reports to Reservation/E-Commerce Manager - To assist Reservation Manager/E-Commerce Manager with the forecasting (with relevant...

  • Revenue & Reservation Manager

    3 months ago

    Kuala Lumpur, Malaysia Else Kuala Lumpur Full time

    **Duties & Responsibilities**: **Revenue**: - Analyze market trends, competitor performance, and historical data to identify revenue opportunities and recommend pricing strategies. - Develop and implement pricing strategies and tactics to optimize revenue across different market segments and distribution channels. - Monitor and adjust room rates,...

  • Assistant Reservation Manager

    6 months ago

    Kuala Lumpur, Malaysia Tamu Hotel & Suites Kuala Lumpur Full time

    **Job description** **Salary**: RM3,500.00 - RM4,500.00 per month **Benefits**: - Health insurance - Parental leave Schedule: - Day shift Ability to commute/relocate: - Kuala Lumpur: Reliably commute or planning to relocate before starting work (required) **Education**: - Diploma/Advanced Diploma (preferred) **Experience**: - Hotel Reservation: 3...

  • Reservation Agent

    2 months ago

    Kuala Lumpur, Malaysia Eastin Hotel Kuala Lumpur Full time

    Eastin Hotel Kuala Lumpur is a distinguished 5-Star business class hotel offering 388 rooms of international standards. Nestled in the upscale locale of Jalan Damansara, our hotel enjoys a strategic location surrounded by golf courses, shopping malls, and office buildings. Perfectly situated for both business and leisure travelers, Eastin Hotel is just a...