Assistant Reservations Manager
1 week ago
POSITION PURPOSE:
Support the Reservations Manager of SHR Hotels in the day-to-day operational matters of the department.
- Achieve personal and team revenue/ occupancy targets set by the reporting manager
- Adopt a sales focused mindset. Actively identify and recommend opportunities to maximise revenue/ increase conversion rates
- Assist the reporting manager in collating and tracking targets vs actual performance of each and every team member. Provide such reports in a timely manner
- Be a service ambassador and actively promote the Stamford Hotels and Resorts brand
- Respond to guest requests and provide prompt and courteous service at all times
- Attend to guest inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment and travel directions etc. in a timely manner
- Maintain up to date knowledge on guest rooms, rates, promotions, amenities, programs, hotel facilities and services
- Ensure each reservation request is processed in accordance with company policy and procedures
- Ensure all deposit/ payment/ refund information are collected and processes followed through in accordance with our SOPs
- Ensure all bookings (corporate, online, group etc.) are entered correctly and accurately in our PMS
- Track all reservations picked up from all On-line channels e.g., hotel website, OTA, GDS, other third-party channels etc.
**Requirements**:
- Tertiary Education in business/ hotel management
- Minimum 5 years' experience in a similar capacity with experience in supervising a team
- Excellent written and communication skills
- Knowledge of Property Management System such as Opera, Epitome or Delphi
- Strong organizational and planning skills
- Excellent customer service skills (both internal and external)
- Detail-orientated with an aptitude for problem-solving
- Responsible and dependable
- Ability to work under pressure and meet tight deadlines
- Embrace personal accountability; sense of ownership
- Responsible to follow tasks through completion
- Team player with a positive, can do attitude
- Passion for hospitality
- **Required to work rotating shift hours including weekends and public holidays to support 24/7 operations**
**Job Types**: Full-time, Permanent
**Salary**: Up to RM3,000.00 per month
Schedule:
- Holidays
- Weekend jobs
**Experience**:
- Hospitality: 5 years (required)
Shift availability:
- Day Shift (required)
- Night Shift (required)
- Overnight Shift (required)
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